Senior Total Loss Express Auto Appraiser

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct investigations, negotiations, evaluations, and assessments of vehicle damage claims for both repairable and total loss vehicles.

• Assess and evaluate highly intricate auto physical damage claims utilizing digital tools.

• Examine claim damages and liaise with insured individuals, internal claims adjusters, and third-party vendors.

• Analyze loss facts and vehicle damage to pinpoint subrogation opportunities.

• Keep supporting physical damage documentation organized within claim files.

• Utilize expertise in P&C insurance products, services, contracts, processes, and regulations.

• Scrutinize claims and suppliers for signs of fraud and escalate cases to the Special Investigations Unit as necessary.

• Ensure accurate and up-to-date documentation within claim files.

• Manage desk workloads, provide timely follow-ups, and outline repair plans and timelines.

• Assess additional damage from repair facilities and complete supplements or conduct triage inspections for field providers.

• Act as a subject matter expert for contested claims or trials, supporting team members with escalated matters.

• Collaborate with vendors and internal business partners to resolve complex claims.

• Coordinate with external regulators as required to ensure proper documentation and compliance.

• Provide policyholders with information regarding coverage, repair estimates or total loss valuations, as well as the claims/repair process.

• Assist during workload surges and catastrophe response operations, which may include mandatory on-call days and potential evening, weekend, and holiday shifts.

• Travel on CAT deployments with little notice when assigned.

• Handle various claim types and additional responsibilities as required.

• Identify, assess, monitor, and manage business risks in accordance with risk and compliance policies and procedures.

⛳️ Requirements

• High School Diploma or General Equivalency Diploma.

• Minimum of 2 years of experience in auto appraising.

• Proficient understanding of P&C insurance policy contracts and coverages, the auto parts distribution process, and claim appraisal procedures.

• Advanced knowledge of estimating losses using CCC or similar estimating platforms.

• Proven written and verbal communication skills to engage with members, claimants, repair facilities, and other internal and external stakeholders.

• Ability to obtain and maintain an insurance adjuster license within 90 days and 3 attempts.

• I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3 status.

• Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance provider.

• Proficient in preparing estimates and evaluations using the CCC estimating platform.

• Competent in balancing the creation of accurate collision repair estimates in both Virtual and Field settings.

• Willingness to deploy on CAT assignments as necessary.

• Readiness to work in California.

• Must not require immigration support or visa sponsorship now or in the future.

🏝️ Benefits

• Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.

• Comprehensive medical, dental, and vision plans.

• 401(k) plan.

• Pension benefits.

• Life insurance coverage.

• Parental benefits.

• Adoption assistance.

• Paid time off program.

• Paid holidays.

• 16 paid volunteer hours.

• Various wellness programs.

• Career path planning assistance.

• Continuing education support.

• Remote or hybrid work flexibility may be available for active-duty military spouses, in accordance with policy and business needs.