Senior TLE Auto Appraiser

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Conduct investigations, negotiate, assess, and appraise vehicle damage claims for both repairable and total loss vehicles.

• Analyze complex auto physical damage claims utilizing digital tools, contract terms, corporate guidelines, and state regulations.

• Examine claim damages through discussions with insured individuals, internal claims adjusters, and third parties or vendors.

• Assess facts of loss and vehicle damage to pinpoint subrogation opportunities while maintaining appropriate documentation.

• Scrutinize claims and suppliers for indicators of fraud and refer relevant cases to the Special Investigations Unit.

• Keep precise and up-to-date documentation of claim files.

• Manage workloads, ensure timely follow-ups, and outline repair plans and timelines to facilitate accurate claims adjudication.

• Review additional damages reported by repair facilities and complete supplements or conduct triage inspections for field providers.

• Act as a subject matter expert for disputed claims or trial proceedings.

• Assist team members with escalated routine issues.

• Collaborate with vendors and internal business partners to resolve high-complexity claims.

• Coordinate with external regulators as necessary to ensure compliance and proper documentation.

• Provide policyholders with information regarding coverage, repair estimates or total loss valuations, and the claims/repair process.

• Support workload surges and catastrophe response operations, which may include on-call dates and potential evening, weekend, or holiday work.

• Participate in CAT deployment travel with minimal notice when required.

• Identify, evaluate, monitor, and manage risks in accordance with risk and compliance policies.

⛳️ Requirements

• High School Diploma or General Equivalency Diploma.

• Minimum of 2 years of experience in auto appraising.

• Proficient understanding of property and casualty insurance policy contracts and coverages.

• Familiarity with auto parts distribution processes.

• Knowledge of claim appraisal processes and methodologies.

• Advanced working proficiency with CCC or similar estimating platforms.

• Proven written and verbal communication skills with members, claimants, repair facilities, and both internal and external stakeholders.

• Must acquire and maintain an insurance adjuster license within 90 days and 3 attempts.

• USAA does not offer visa sponsorship; applicants must not require current or future immigration assistance.

• I-CAR certification is considered a differentiator.

🏝️ Benefits

• Flexibility for remote or hybrid work for active-duty military spouses, subject to applicable policies and business needs.

• Comprehensive medical, dental, and vision insurance plans.

• 401(k) retirement plan.

• Pension plan.

• Life insurance coverage.

• Parental benefits.

• Adoption assistance.

• Paid time off program.

• Paid holidays.

• 16 hours of paid volunteer time.

• A variety of wellness programs.

• Career path development planning.

• Assistance with continuing education.

• Performance-based pay incentives may be available based on overall corporate and individual performance.