Senior Técnico/a Helpdesk

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as a technical reference within the support team.

• Resolve complex workplace and digital collaboration issues.

• Ensure service quality and support the technical development of the team.

• Address advanced incidents related to Microsoft Windows and Microsoft 365.

• Act as a technical escalation point for complex incidents from the Service Desk.

• Manage users, groups, licenses, and access in Microsoft 365 and Microsoft Entra ID.

• Support and administer devices managed through Microsoft Intune.

• Participate in mass equipment deployments and technological onboarding processes.

• Analyze trends and recurring issues to propose service improvements.

• Create and maintain technical procedures and knowledge bases.

• Collaborate with systems and cybersecurity teams during incident resolution.

• Provide training and mentoring to junior technicians.

• Contribute to the definition and improvement of Service Desk operational processes.

⛳️ Requirements

• At least 3 years of experience in user technical support or Service Desk.

• Advanced knowledge of Microsoft 365.

• Experience managing Microsoft Entra ID.

• Experience with Microsoft Intune.

• Strong knowledge of Windows 10/11 and corporate workstations.

• Advanced troubleshooting skills in Microsoft Outlook, Teams, OneDrive, and Office applications.

• Knowledge of user security policies, MFA, conditional access, and identity management.

• Solid networking knowledge at the diagnostic level: TCP/IP, DNS, VPN, Wi-Fi, Browsing.

• Ability to analyze complex incidents and coordinate escalations with manufacturers or specialized teams.

• Desirable certifications: AB-900 Copilot and Agent Administration Fundamentals, SC-730 Security Foundations, AI-901 Azure AI Fundamentals, AZ-900 Azure Fundamentals.

• Training in PowerShell focused on operational automation.

• Technical leadership skills.

• Mentoring capability.

• Service-oriented mindset.

• Excellent communication skills.

• Analytical ability.

• Priority management skills.

• Proactive approach and continuous improvement mindset.

🏝️ Benefits

• Remote work option with hybrid possibilities.

• OSDE medical coverage (for the employee and their family).

• Extended vacation time.

• Smartbudget.

• Coworking spaces at various locations in Argentina.

• Certifications in Microsoft and career development opportunities.

• Bonuses and benefits designed to help you reach your full potential.

• Tech events that will foster growth and learning for your professional profile.

• Childcare services.

• Great work environment!