Senior Technology Leader

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Collaborate with the Lead to offer both operational and strategic assistance to the Application Operations Center and Postproduction Validation teams.

• Identify, assess, and implement automation opportunities aimed at enhancing efficiency and minimizing manual workloads.

• Recommend and implement advanced tools and methodologies for application operations and validation efforts.

• Analyze workflows and create standard operating procedures along with best-practice documentation.

• Supervise daily application support and monitoring tasks to ensure system stability, performance, and reliability.

• Coordinate task execution with both onshore and offshore teams while encouraging the adoption of new processes and technologies.

• Develop and maintain dashboards and reports to track key performance indicators and present insights to leadership.

• Ensure that automation and process enhancements adhere to organizational standards and regulatory requirements.

• Facilitate knowledge sharing, training, and change management initiatives.

• Engage with stakeholders to gather requirements, understand challenges, and communicate advancements on automation projects.

• Create and sustain testing strategies that align with Humana's Quality Enablement and Test Strategy guidelines.

⛳️ Requirements

• A bachelor's degree or equivalent technical experience is required.

• Over 5 years of experience in engineering, systems engineering, or similar technical roles.

• More than 5 years of technical proficiency in Dynatrace, Thousand Eyes, Splunk, and other monitoring tools.

• At least 5 years of experience with Java or Python programming languages.

• Familiarity with intelligent automation tools, including RPA, process automation, Azure AI, Claude code, and GitHub Copilot.

• Experience utilizing AI-assisted development tools to enhance productivity and accuracy.

• Strong analytical and problem-solving abilities, with a keen focus on detail and precision.

• Effective communication and collaboration skills across cross-functional teams and various levels of personnel.

• A passion for contributing to an organization dedicated to enhancing consumer experiences.

• Ability to create and uphold testing strategies consistent with Humana's Quality Enablement and Test Strategy guidelines.

• Experience with Azure or other cloud platforms is preferred.

• Knowledge of DevOps practices, CI/CD pipelines, and Infrastructure-as-Code is preferred.

• Experience in healthcare or regulated industries is preferred.

• Proven capability in managing large-scale projects is preferred.

• Familiarity with technology solutions assessments and strategic planning oversight is preferred.

• Hands-on experience with automation, scripting, and workflow orchestration is preferred.

• A minimum download speed of 25 Mbps and upload speed of 10 Mbps is required for home or hybrid home/office work.

• Ability to work from a dedicated space that is free from ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Comprehensive medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Options for home or hybrid home/office work arrangements.

• Occasional travel to Humana offices for training or meetings.

• Requirement for a dedicated workspace to protect member PHI/HIPAA information.