Senior Technical Trainer – Operational Excellence Champion

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess regional best practices and formulate standardization strategies.

• Develop field Standard Operating Procedures (SOPs), standardized templates, testing sheets, reporting Method of Procedures (MOPs), and work instructions in collaboration with Subject Matter Experts (SMEs).

• Conduct training sessions and operational audits with Technical Service Managers (TSMs) and field technicians.

• Drive initiatives for process enhancement.

• Compile reports and provide recommendations aimed at improving quality and processes.

• Evaluate the skill sets of technicians within the assigned territory.

• Create and update technical training materials pertaining to Power Systems topics.

• Provide hands-on, live, and virtual training independently or alongside internal and external SMEs.

• Organize, coordinate, and follow up on employee training sessions.

• Assess training effectiveness, analyze participant feedback, and enhance programs based on data insights.

• Offer immediate support to field technicians as a subject matter expert.

• Assist in compliance, accreditation, business objectives, and NETA Certification obligations.

• Mentor individuals in the Apprentice and Mentorship Program.

• Collaborate with technical schools, guide curriculum development, and engage in school-related activities and recruitment fairs.

• Participate in trade shows and deliver presentations on relevant subjects.

• Regularly contribute articles to trade magazines.

• Develop, support, assess, and oversee training providers under contract.

• Represent RESA Power, a leading provider of critical power services and products, throughout the United States and Canada.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent professional experience.

• Minimum of 8 years of pertinent field experience.

• NETA level 3 or 4 certification is mandatory, or an equivalent certification recognized by industry organizations such as NFPA, NICET, NCEES, etc.

• Familiarity with the NFPA70E Standard.

• Demonstrated expertise in common Power Systems topics.

• Experience in delivering presentations to groups.

• Proven track record in training others.

• Established experience in creating training programs from scratch.

• Intermediate proficiency in PowerPoint, Word, and Microsoft Excel; advanced skills preferred.

• Strong organizational abilities.

• Outstanding written and verbal communication skills with both technical and non-technical audiences.

• Capacity to adapt to workflow changes, prioritize effectively, and meet deadlines.

• Willingness to travel regularly within the designated territory and occasionally outside of it.

• Ability to lift up to 50 lbs. unaided, crawl, climb, stand for extended periods, and work in less than ideal conditions.

🏝️ Benefits

• Eligibility for performance-based bonuses.

• Assistance with relocation.

• Sign-on bonus of up to $5,000 based on experience.

• Comprehensive benefits package including medical, dental, vision, and company-paid life insurance.

• Employee Ownership Plan.

• Matching 401k contributions.

• Paid time off.

• 10 paid holidays per year.

• Milestone bonuses.