Senior Technical Support Specialist – Autodesk Moldflow

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Deliver expert technical assistance to Autodesk Moldflow clients.

• Identify and resolve problems related to geometry, meshing, materials, process settings, solver behavior, and simulation outcomes.

• Assist customers in differentiating between software-related concerns, modeling assumptions, and actual molding or manufacturing challenges.

• Investigate, replicate, and document product-related issues.

• Collaborate with Product Development and Engineering teams as necessary.

• Produce technical articles, troubleshooting resources, and reusable knowledge for customers and internal staff.

• Utilize AI-assisted tools to enhance troubleshooting, research, and knowledge generation while ensuring technical accuracy through engineering judgment.

• Cultivate expertise in interconnected Autodesk workflows, including Moldflow, Fusion, and associated design and manufacturing technologies.

• Transform insights gained from customer issues into improved knowledge, workflows, tools, and support experiences for the Autodesk community.

⛳️ Requirements

• 3-5+ years of experience in plastic injection-molding simulation, ideally with Autodesk Moldflow, or equivalent experience in the injection-molding industry.

• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related discipline, or equivalent practical experience.

• Strong grasp of injection molding, polymer behavior, processing conditions, and manufacturing principles.

• Experience in preparing, executing, troubleshooting, and interpreting engineering simulations.

• Excellent analytical and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Proven customer focus and commitment to resolving technical issues.

• Ability to quickly acquire knowledge and excel in a rapidly evolving technical landscape.

• Advanced proficiency in Autodesk Moldflow Insight is preferred.

• Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing is preferred.

• Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms is preferred.

• Experience with CFD, FEA, thermal, or multiphysics simulations is preferred.

• Knowledge of Python, scripting, APIs, automation, or engineering productivity tools is preferred.

• Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation is preferred.

🏝️ Benefits

• Annual cash bonuses may be included.

• Commissions may be included for sales positions.

• Stock grants may be included.

• Comprehensive benefits package.

• Health and financial benefits.

• Time away benefits.

• Everyday wellness benefits.

• In-person onboarding and/or in-person ID verification may be required.