IT Helpdesk Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide consistently exceptional, friendly, and professional service to clients and end users.

• Manage inbound IT help desk and product support inquiries, including calls, tickets, and service requests.

• Efficiently troubleshoot technical issues.

• Ensure clear communication, empathy, and a positive experience for customers.

• Complete roughly three weeks of initial training.

• Adhere to a consistent, fixed shift schedule rather than a rotating one.

⛳️ Requirements

• Exceptional verbal communication abilities.

• Excellent organizational skills with a strong attention to detail.

• Self-motivated individual with a passion for technology and support.

• Prior experience at a Managed Service Provider (MSP) is a significant advantage.

• L1 technical experience in a helpdesk setting.

• Proficient troubleshooting skills.

• Strong customer service orientation.

• Familiarity with current Windows operating systems.

• Familiarity with current Mac operating systems.

• Willingness to work a fixed shift that may include daytime, evening, overnight, weekend, or holiday hours.

• Availability to complete initial training Monday through Friday, 7:00 AM to 4:00 PM Eastern Time.

• Must be available for full-time work, totaling 40 hours per week.

🏝️ Benefits

• 401(k).

• Dental insurance.

• Flexible schedule.

• Health insurance.

• Paid time off.

• Assistance with professional development and reimbursement for certifications.

• Vision insurance.

• Opportunities for overtime.

• Fully remote work.