Senior Technical Support Specialist – Autodesk Moldflow

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Deliver specialized technical support to customers utilizing Autodesk Moldflow.

• Identify and resolve issues related to geometry, meshing, materials, process configurations, solver performance, and simulation outputs.

• Assist clients in differentiating between software-related issues, modeling assumptions, and actual molding or manufacturing problems.

• Investigate, replicate, and document product-related issues.

• Collaborate with Product Development and Engineering teams as necessary.

• Produce technical articles, troubleshooting guides, and reusable knowledge resources for customers and internal teams.

• Leverage AI-assisted tools to enhance troubleshooting, research, and knowledge generation while ensuring technical accuracy with engineering judgment.

• Cultivate expertise in integrated Autodesk workflows, including Moldflow, Fusion, and other relevant design and manufacturing technologies.

• Transform customer insights into improved knowledge, workflows, tools, and support experiences for the Autodesk community.

⛳️ Requirements

• 3–5+ years of experience in plastic injection-molding simulation, ideally with Autodesk Moldflow, or comparable experience in the injection-molding industry.

• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.

• Strong grasp of injection molding, polymer behavior, processing conditions, and manufacturing principles.

• Proficient in preparing, executing, troubleshooting, and analyzing engineering simulations.

• Excellent analytical and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Proven customer-centric approach and accountability for resolving technical issues.

• Capability to learn rapidly and excel in a dynamic technical environment.

• Advanced experience with Autodesk Moldflow Insight.

• Hands-on experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.

• Knowledge of Autodesk Fusion, Inventor, or other CAD/CAE platforms.

• Familiarity with CFD, FEA, thermal, or multiphysics simulations.

• Experience with Python, scripting, APIs, automation, or engineering productivity tools.

• Experience utilizing AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

🏝️ Benefits

• Flexible work arrangements; most roles are hybrid or remote unless stated otherwise.

• A diverse and inclusive workplace.

• Equal opportunity employment.