Senior Technical Support Engineer, Tier 3

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver technical support and assistance for the most intricate field challenges.

• Offer proactive suggestions to clients for enhancing their use of INFINIDAT storage solutions, aiming to maximize their satisfaction.

• Identify technical field issues and trace them back to their root causes.

• Represent INFINIDAT professionally in interactions with customers and partners.

• Contribute actively to the configuration, layout, and management of INFINIDAT products.

• Collaborate directly with development teams to resolve issues.

• Assist INFINIDAT technical teams in creating custom solutions and preparing for implementation.

• Engage directly with INFINIDAT customers and developers to foster continuous product improvement.

⛳️ Requirements

• Advanced knowledge in Linux System Administration, including installation, administration, troubleshooting, and upgrades of Linux systems - MUST.

• Proficiency in TCP/IP networking.

• Familiarity with SAN and NAS storage systems.

• Experience in scripting with one or more languages (bash, Python, etc.).

• Strong technical understanding of VMware virtualization technologies – a plus.

• Experience with containerization and Docker technologies – a plus.

• VCE Certification – a plus.

• Backup administration expertise – a plus.

• Previous experience in Tier 3/4 Support - a plus.

• Strong technical aptitude with the ability to independently research and resolve complex issues.

• Ability to effectively communicate problems and solutions to all organizational levels and customer bases.

• Capacity to work independently while being a collaborative team player.

• Ability to handle multiple tasks simultaneously.

• Residency or citizenship in Australia.

• Willingness to work on weekends and holidays as required.

🏝️ Benefits

• No specific benefits or compensation extras stated.