Senior Technical Success Engineer

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Develop AI workflows, scripts, and automation for changes on the careers site, bulk data tasks, and onboarding processes.

• Address technical challenges hindering customer-facing teams, including API integrations, data migrations, and platform configurations.

• Comprehend platform functionalities and pinpoint necessary fixes.

• Transform recurring customer issues into product insights for product teams.

• Serve as a technical liaison with customers, their IT departments, and talent acquisition teams.

• Work alongside the first Senior Technical Success Engineer to establish team methodologies.

• Implement modifications to the careers site and rectify custom application forms, tracking pixels, HTML/CSS adjustments, and embeds.

• Carry out bulk data operations via the API, such as mass updates, retagging, data cleanups, and exports.

• Configure and troubleshoot SSO, job board feeds, HRIS/onboarding transitions, calendars, APIs, and webhooks.

• Conduct ATS data migrations by mapping fields, cleaning exports, and importing data.

• Handle complex escalations involving failed emails, silent synchronization failures, and unforeseen configurations.

• Report directly to the Head of Technical Success within R&D while collaborating with Customer Success, Implementation, Sales, and Engineering.

⛳️ Requirements

• Experience in hands-on technical work for clients: integrations, data management, configuration, and debugging, preferably in a B2B SaaS environment.

• A project you've developed using AI that continues to alleviate your workload, such as a workflow, agent, or automation.

• Proficient in coding with Python, JavaScript, or similar languages, sufficient to write and debug scripts that interact with an API, manage or clean data, or automate tasks.

• Understanding of the underlying mechanics of any no-code tools utilized.

• Good judgment regarding AI applications, including recognizing when it may be confidently inaccurate and understanding when not to employ it.

• Comfortable navigating ambiguity and a proactive approach to problem-solving rather than waiting for specifications.

• Proficient in customer interactions as well as technical back-end work.

• Driven to resolve customers' technical issues post-sale, rather than focusing solely on sales numbers.

• Bonus: Experience in technical support or support engineering where you evolved beyond the ticket queue and started developing solutions.

• Ability to work from 9 to 5 in your own time zone.

• Must be located in the UK, Spain, Portugal, or Poland.

🏝️ Benefits

• Comprehensive healthcare coverage: excellent medical, dental, and vision plans for you and your family.

• Unlimited vacation: take the necessary time to rest and rejuvenate.

• Mental health support: unlimited and immediate access to professional counseling through Spill.

• Retirement contributions: 401k or pension contributions based on your location.

• Remote-first approach: work where you are most effective, with flexibility and trust as the standard.

• Equity with substantial potential: participate in the long-term value you contribute to creating.

• Fully compensated parental leave: up to 16 weeks of paid leave for new parents.

• Learning budget: annual funds available for courses, books, or anything that promotes your development.

• Occasional in-person team gatherings.