Managing Consulting Engineer – Microsoft 365

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the technical delivery of Client engagements to guarantee successful outcomes and Client satisfaction.

• Conduct reviews of client environments, offer recommendations, provide architectural leadership, and assist in resolving complex issues.

• Clearly communicate problems and solutions to Clients while offering consulting services, subject matter expertise, guidance, and technical thought leadership.

• Act as the technical communication focal point between CDW and Managed Services clients to maintain client relationships.

• Identify and convey the effects of Microsoft changes and contribute to the Client's Microsoft 365 technology roadmaps.

• Create and maintain technical Client presentations, RunBooks, Knowledge Articles, Service Catalogs, and other documentation.

• Facilitate technical workshops, sessions, and review meetings across various Clients.

• Adhere to standardized ITIL processes and utilize a centralized ITSM tool for tracking incidents, service requests, changes, enhancements, and other Client-related tasks.

• Support a 24x7 delivery team through an on-call rotation, advising engineering peers on technical issues and requests.

• Deliver Managed Services offerings in accordance with CDW Service Descriptions and Service Catalog.

• Complete tasks and scopes of work within the designated timelines and comply with SLAs.

• Identify and communicate cross-selling opportunities to the Sales team.

• Provide technical sales support, including technical advice, service scoping, and proposal development.

• Collaborate with Client Success, Project Management, R&D, and Sales teams.

• Mentor technical team members and junior Engineers through knowledge sharing and guidance.

⛳️ Requirements

• Bachelor’s degree and 7+ years of IT engineering experience, including 5 years of large-scale Microsoft 365 experience, OR 11+ years of IT engineering experience with 5 years of large-scale Microsoft 365 experience.

• Experience in multi-tenant Microsoft 365 enterprise-class planning, design, implementation, and support.

• Familiarity with one or more of the following: Exchange Hybrid, Exchange Online, Teams, SharePoint Online, Entra Connect, Entra ID, OneDrive, Intune, Copilot, Defender, Purview, and/or security tools.

• Extensive Microsoft 365 expertise with advanced knowledge of multiple workloads.

• Knowledge of security, compliance, data protection, and security governance.

• Currently hold high-level certifications in the primary area of technical expertise.

• Ability to translate technical knowledge into business direction and deliver business-oriented Client outcomes.

• Capability to develop plans and schedules for complex initiatives or new solution/product development.

• Experience with ServiceNow or other standard ITSM tools in a multi-client, SLA-driven environment.

• Skills to establish Client trust and confidence in CDW Managed Services.

• Ability to manage multiple priorities and adapt to evolving Client needs while meeting deadlines.

• Proficient in advanced root cause analysis and solution-oriented thinking.

• Strong organizational, analytical, problem-solving, and communication skills.

• Ability to adhere to policies and procedures, prioritize tasks, and handle multiple responsibilities in a fast-paced setting.

• Excellent verbal and written communication capabilities.

• Ability to work both independently and collaboratively as part of a Global team.

• Strong time management skills and capacity to meet strict and urgent deadlines.

• Willingness to travel as necessary.

• Ability to cultivate strong Client relationships and achieve high levels of Client satisfaction.

🏝️ Benefits

• Annual bonus target of 10% subject to the terms and conditions of the plan.

• Benefits package detailed at https://cdw.benefit-info.com/.

• Remote work arrangement.