Senior Technical Programs Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the account manager and main point of contact for clients driven by a mission.

• Foster trust through proactive, clear, flexible, and patient support.

• Ensure that client IT and digital security requirements are fulfilled.

• Facilitate successful client onboarding and coordinate internal teams for seamless delivery from the outset.

• Promote communication among internal teams and client stakeholders through regular check-ins and transparent written communications.

• Ensure that clients receive services within the defined scope of work.

• Identify opportunities for service growth that align with client objectives and needs.

• Analyze client requests to detect patterns and proactively suggest solutions.

• Lead and oversee complex technical client service projects from initial scoping to execution.

• Establish requirements and ensure timely and scope-compliant delivery of solutions.

• Manage project planning, timeline oversight, and coordination across both internal teams and external stakeholders.

• Keep detailed records of projects, deliverables, issues, risks, dependencies, decisions, and schedules.

• Collaborate with the VP of Technical Programs, Director of Client Success, and Senior Technical Program Managers to enhance operations, efficiency, scalability, and team capacity.

• Maintain and improve internal knowledge bases, project tracking tools, and documentation.

• Assist with ad hoc projects and initiatives throughout the organization.

• Report directly to the VP of Technical Programs.

⛳️ Requirements

• Minimum of 7 years of professional experience.

• At least 3 years of experience in account management.

• Proven track record of building trust-based relationships with clients and managing multiple high-stakes projects simultaneously.

• Experience in working at or with a managed service provider (MSP).

• Demonstrated expertise in project management.

• Proficient in project management tools such as Monday.com, Asana, and Jira.

• Strong experience in client management.

• Established ability to direct multiple projects from scoping through to execution.

• Proven capability to lead cross-functional collaboration and address challenges among internal teams and external stakeholders.

• Excellent verbal and written communication abilities.

• Ability to clearly articulate technical and security concepts to non-technical audiences.

• Demonstrated skill in analyzing operations, spearheading improvement initiatives, and developing scalable processes.

• Experience in leading teams and managing upwards, including setting expectations and offering feedback.

• Genuine dedication to supporting mission-driven organizations.

• Ideal candidates will have prior experience working in or alongside nonprofits, campaigns, or advocacy groups.

• Familiarity with technology and digital security principles.

• Comfortable leading projects in complex remote settings with stakeholders across various teams and time zones.

• Willing to work outside of standard business hours and travel as necessary.

• Project management certification is a plus but not mandatory.

🏝️ Benefits

• Remote work environment.

• Healthcare packages supported by Personified.

• Generous paid time off policy.

• Optional 401K plan matched by Personified.

• Cell phone stipend.

• Annual Learning and Development stipend.