Product Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a centralized Jira queue for bugs, client requests, implementation obstacles, and mission-critical tasks across Futuri's product line.

• Assess new issues based on their impact on customers, implementation risks, and urgency.

• Ensure that every priority has a designated owner and a committed deadline.

• Conduct a focused daily delivery review alongside Product and Engineering teams.

• Highlight any blockers and deadlines that are at risk.

• Escalate risks proactively to prevent missed deadlines and lead recovery plans when schedules shift.

• Validate fixes within the customer environment before marking them as complete.

• Maintain release-readiness checklists for product launches and customer transitions.

• Coordinate internal implementation efforts for new clients, which include CRM integrations, data feeds, SSO, user provisioning, mobile access, and configuration tasks.

• Ensure the cutover calendar remains on schedule.

• Provide Customer Experience (CX) with clear status updates in plain language for customer communications.

• Keep a centralized log of feature requests and follow up with requesters once the functionalities are launched.

• Monitor delivery performance, open risks, aging issues, and committed timelines for leadership oversight.

• Leverage Jira automation, Slack workflows, and AI tools to minimize manual tracking efforts.

⛳️ Requirements

• Over 5 years of experience in software delivery, technical project management, program management, release management, QA, or a related field that involves close collaboration with developers.

• Background in SaaS or similar environments where software is configured, integrated, or implemented for clients.

• Deep expertise in Jira, including workflows, JQL, automation, dashboards, and queue management.

• Familiarity with UAT and production environments, APIs, SSO, CRM integrations, data feeds, and release processes.

• Proven ability to manage multiple priorities, owners, and deadlines simultaneously while maintaining attention to detail.

• Comfortable escalating risks, challenging timelines, and holding team members accountable without direct managerial authority.

• Knowledge of Notion, Slack, Google Workspace, and Zapier or similar platforms.

• Proficient in reading Jira tickets, log excerpts, or API documentation, with the ability to formulate the right questions.

• Capable of utilizing AI tools to enhance productivity.

• Ability to remain composed under pressure and take responsibility when deadlines are not met.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• A collaborative and supportive work environment.