District Service Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and oversee a team dedicated to delivering direct service and support to customers of the Abbott Diagnostics Division.

• Advocate for ADD products and enhance the company's reputation by providing outstanding customer service and technical assistance.

• Execute and uphold the effectiveness of the quality management system.

• Utilize knowledge of diagnostic systems and products to guarantee sufficient customer support and service.

• Maintain documentation and records in compliance with quality system requirements.

• Operate within financial budget limits and assist in budget planning.

• Offer technical guidance and ensure that team members are trained on essential technologies and applications.

• Monitor industry trends and suggest operational enhancements.

• Track product complaints and reliability, compile reports, and propose service improvements.

• Coach, mentor, conduct performance evaluations, and support development planning.

• Build, motivate, and inspire a high-performing team; make staffing decisions.

• Engage with customers, field service/support personnel, and local Sales staff.

• Negotiate with customers to address service issues and enhance relationships.

• Coordinate support levels with service, support, and sales districts.

• Analyze departmental challenges, performance data, trends, and their impact on business and customers.

• Ensure adherence to FDA regulations and other governing agencies.

• Conduct interviews and select candidates; ensure timely hiring of qualified personnel.

• Provide insights for departmental budgeting, planning, projects, and resource needs.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and work experience.

• Over 4 years of experience in customer support.

• A valid driver's license is required.

• Experience in the diagnostics field or a laboratory environment is preferred.

• Familiarity with regulations and standards related to IVDs and Biologics is preferred.

• Candidates must reside within the Texas and New Mexico region.

• Willingness to travel up to 50%, including overnight stays.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefits offered.

• An equal opportunity employer dedicated to promoting employee diversity.