Senior Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the entire delivery lifecycle for enterprise customer implementations, from the kickoff stage to go-live and hypercare.

• Develop and manage integrated program plans that encompass Product, Engineering, Data, Clinical, customer IT, and operations teams.

• Oversee the critical path, operational cadence, dependencies, risks, blockers, and escalations.

• Ensure go-live readiness, which includes cutover plans, rollback criteria, support transitions, and go/no-go decisions.

• Draft delivery plans, weekly status updates, risk assessments, retrospectives, and correction-of-error reviews.

• Lead integration architecture initiatives that involve EHR connectivity, payer and clearinghouse feeds, APIs, and data pipelines.

• Facilitate technical design discussions and translate requirements into a structured engineering workflow.

• Manage environment readiness, including data access, security evaluations, VPN/SFTP/API connectivity, test data, and UAT.

• Collaborate with Security and Compliance on security questionnaires, HIPAA and SOC 2 assessments, and BAAs.

• Transform recurring implementation challenges into product and platform requirements.

• Act as the main customer liaison throughout the implementation process and present to customer executives.

• Oversee customer-side workflow redesign, end-user preparedness, and adoption initiatives.

• Handle the transition to Customer Success and Support.

• Create a reusable implementation playbook containing templates, checklists, timelines, and gating criteria.

• Define and track delivery metrics, such as time-to-value, milestone adherence, defect escape rate, and customer health.

• Mentor and establish standards for the expanding delivery function.

⛳️ Requirements

• 7+ years of experience as a Technical Program Manager or in a similar role at a leading technology company or equivalent.

• Strong technical background as a software engineer, solutions architect, or similar role, with the capability to conduct design reviews with senior engineers.

• Proficient in interpreting architecture diagrams, API specifications, and data models.

• Proven history of delivering enterprise customer implementations or launches with firm external commitments.

• Authentic customer presence as the primary technical point of contact for demanding enterprise clients.

• Experience leading executive steering meetings that yield decisions.

• Excellent written communication skills.

• Strong inclination for action and ownership.

• Ability to navigate ambiguity and maintain pace.

• Bachelor's degree in a relevant field.

• Preferred additional experience in revenue cycle, utilization management, prior authorization, AI or ML production deployments, delivery-function development, and PMP, SAFe, or similar certifications.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage.

• Generous vacation policy along with company holidays.

• Opportunity to be at the forefront of one of healthcare's most innovative AI companies.