Senior Technical Program Manager

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Take charge of post-sale customer initiatives for a select group of high-stakes enterprise clients.

• Develop and sustain comprehensive program plans that outline milestones, risks, dependencies, and responsibilities.

• Oversee customer implementations from the initial kickoff to full production.

• Convert customer needs into engineering deliverables in collaboration with Product, Engineering, and FDE teams.

• Manage concurrent workstreams across various accounts.

• Collaborate with AEs on account health, customer sentiments, and commercial indicators.

• Facilitate coordination among engineering, product, support, and FDE teams without having direct authority.

• Lead incident management and escalation processes from start to finish.

• Act as the primary point of accountability for the assigned accounts within the organization.

• Oversee renewal outcomes and align account narratives with AEs.

• Identify expansion opportunities and communicate them to AEs.

• Build trusted-advisor relationships with customer stakeholders.

• Conduct Quarterly Business Reviews (QBRs) and executive business evaluations.

• Assist in enhancing Ditto’s enterprise engagement playbook.

• Provide structured customer insights to product and engineering teams.

⛳️ Requirements

• Proven experience in managing intricate technical implementations with direct accountability to customers.

• Demonstrated ability to translate vague customer demands into clear, actionable engineering outputs.

• Experience and confidence in managing commercial renewals and retention results without a formal quota.

• Comfort in navigating fast-paced, undefined environments.

• Exceptional written and verbal communication skills suitable for both technical and executive audiences.

• Experience in coordinating efforts across engineering, product, and support teams without direct authority.

• Background in technical program management, professional services, or implementation within a platform/infrastructure SaaS organization preferred.

• Familiarity with SDK- or API-based products is preferred.

• Previous experience with or knowledge of companies such as Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar is preferred.

• Experience in managing incident escalations that involve engineering dependencies is preferred.

• Candidates located in Atlanta or Washington DC are preferred.

• Must be eligible to work in the United States; the application will inquire about work authorization or visa sponsorship needs.

🏝️ Benefits

• Competitive salaries

• Meaningful equity

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k)

• Flexible spending accounts

• Flexible time off

• Remote work options

• Access to the Atlanta office for work or team meetings