Senior Technical Customer Support Engineer, Federal

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical support liaison for ClickHouse’s U.S. federal and public-sector clients through various channels, including cases, chat, Slack, and meetings.

• Create solutions leveraging ClickHouse Cloud and ClickHouse open-source technologies.

• Distribute solutions via documentation, knowledge base articles, and internal runbooks designed for government deployment methodologies.

• Assist customers with deployment, configuration, and troubleshooting in government-approved environments.

• Collaborate with global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams.

• Advocate for federal customer needs and assist in prioritizing the product roadmap.

• Support the technical components of federal proof of concepts, security questionnaires, and ATO-related evaluations.

• Deliver professional responses, provide on-call coverage, and offer guidance in accordance with required service level agreements (SLAs).

• Manage technical cases through the ticketing system, email, Slack, chat, and/or phone communications.

• Establish trusted relationships with colleagues, customers, partners, government representatives, systems integrators, and resellers.

⛳️ Requirements

• U.S. Person status is mandatory and must be verified prior to any job offer.

• Demonstrated technical knowledge and experience with ClickHouse open-source or ClickHouse Cloud, or in related areas such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.

• Prior experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer is essential.

• Understanding of the operational and compliance aspects of federal IT environments, including FedRAMP, DOD IL, AWS GovCloud, air-gapped, or sovereign-cloud deployments.

• Excellent communication skills and sound judgment regarding the handling of sensitive data.

• Experience in supporting federal, state/local/education, or other public-sector clientele is advantageous.

• Familiarity with FedRAMP-authorized services, AWS GovCloud, Azure Government, or similar sovereign/air-gapped environments is a plus.

• An active or recently active U.S. government security clearance is a bonus, but not a requirement.

• Experience with ClickHouse is preferred.

• Familiarity with OSS and open-source technologies is advantageous.

• Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ is a plus.

🏝️ Benefits

• Employer contributions towards healthcare.

• Equity in the company; stock options available for every new team member.

• Flexible time off policy in the U.S.

• $500 home office setup allowance for remote employees.

• Opportunities for engagement with colleagues during company-wide offsite events.

• Flexible work environment and a remote-friendly workplace.