Senior Technical Customer Support Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Assist and guide ClickHouse users, customers, and prospects through various channels including cases, chat, Slack, community forums, and meetings.

• Create solutions utilizing ClickHouse Cloud and the ClickHouse open-source platform.

• Disseminate solutions through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.

• Collaborate effectively with Support Services, Engineering, Go to Market, and Product Management teams.

• Help identify the functionalities needed by users and customers.

• Contribute to mentoring, training, and knowledge sharing initiatives.

• Deliver first-line technical support and professional responses within the established service level agreements (SLAs).

• Provide on-call assistance for technical cases received via ticketing systems, email, Slack, chat, and phone.

• Foster trusted relationships with colleagues, customers, and partners.

• Support both pre-sales and post-sales activities and provide technical expertise for proofs of concept.

⛳️ Requirements

• Extensive technical knowledge and experience in ClickHouse open-source or ClickHouse Cloud, as well as relevant areas such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.

• Prior technical experience in positions such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.

• Availability to ensure high-quality 24x7 support in a global, distributed setting.

• Excellent written and verbal communication skills in English.

• Capability to work fully remotely with dependable internet connectivity.

• Experience with ClickHouse, OSS, or other open-source technologies is advantageous.

• Familiarity with Azure, GCP, or AWS is a plus.

• Background in data pipelines like Kafka, Kinesis, Spark, or RabbitMQ is beneficial.

🏝️ Benefits

• Flexible work environment with remote-friendly arrangements.

• Employer contributions to healthcare coverage.

• Stock options available for every new team member.

• Flexible time off policies in the US.

• Generous time-off entitlements in other countries.

• USD $500 allowance for home office setup for remote employees.

• Opportunities for engagement with colleagues during company-wide offsites.