Senior Technical Customer Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Provide support and guidance to ClickHouse users, customers, and potential clients through various channels including cases, chat, Slack, community interactions, and meetings.

• Create solutions utilizing ClickHouse Cloud and ClickHouse open-source technologies.

• Disseminate solutions through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.

• Collaborate with global teams in Support Services, Engineering, Go to Market, and Product Management.

• Assist in defining the functionality needed by users and customers.

• Contribute to mentoring, training, and knowledge sharing efforts.

• Provide first-line technical customer service and represent ClickHouse effectively.

• Deliver professional responses, on-call support, and guidance while adhering to required SLAs.

• Manage technical cases via ticketing systems, email, Slack, chat, and phone communication.

• Cultivate trusted relationships with colleagues, customers, and partners.

• Offer support to customers locally in India and regionally across APJ and EMEA.

• Engage in pre-sales and post-sales activities while providing technical support for POCs.

⛳️ Requirements

• Possess technical breadth and depth in ClickHouse open-source or Cloud, or related fields such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, and Docker.

• Have previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.

• Availability to meet scheduling requirements for delivering high-quality 24x7 support in a global, distributed environment.

• Strong written and verbal communication skills in English.

• Ability to work fully remotely with a reliable internet connection.

• Demonstrated teamwork, global engagement, empathy, and a problem-solving mindset.

• Self-motivated, inquisitive, and eager to learn and develop continuously.

• Experience with ClickHouse is advantageous.

• Familiarity with OSS and open-source technologies is a plus.

• Knowledge of Azure, GCP, or AWS is beneficial.

• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or similar is a bonus.

• Candidates must reside in India and address their right-to-work status in the country.

🏝️ Benefits

• Flexible work environment with remote-friendly arrangements.

• Employer contributions towards healthcare coverage.

• Stock options provided for every new team member.

• Flexible time off policy in the US.

• Generous time-off entitlements in other countries.

• USD $500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues during company-wide offsite events.