Senior Technical Consultant, D365 CE – Client Services

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver senior-level technical leadership and support to clients utilizing Microsoft D365 CE and Power Platform.

• Offer technical assistance and training to customers.

• Diagnose reported issues and provide technical best-practice insights to functional resources and support leads.

• Conduct performance optimizations.

• Oversee customer releases, code, and environments.

• Create technical documentation.

• Develop enhancements and integrations in accordance with Functional Design Documentation.

• Troubleshoot and resolve advanced technical support issues within SLAs while minimizing client disruption.

• Collaborate with support leads and functional consultants to advance and resolve support tickets, escalating when necessary.

• Estimate and implement modifications based on enhancement requests through to deployment.

• Provide best-practice and design recommendations to support leads.

• Maintain documentation of support cases, resolutions, and customizations for knowledge sharing.

• Monitor D365 updates, patches, and emerging features, recommending improvements.

• Enhance the client care team knowledge base.

• Support implementation project work.

• Mentor junior team members.

⛳️ Requirements

• A minimum of five (5) years of experience with Microsoft Dynamics 365 CE, focusing on code modifications, debugging, performance optimization, integrations, technical support, and best practices.

• Experience in building, maintaining, and troubleshooting Power Automate Flows.

• Familiarity with Power Platform, Azure, Azure Data Factory, and other related technologies.

• Strong understanding of LifeCycle Services (LCS), Power Platform Admin Center (PPAC), and Azure DevOps (ADO).

• Solid knowledge of migration, integration, D365 line of business application capabilities, and CE technical and functional capabilities.

• Comprehensive understanding of dual write and Dynamics 365 integration methods.

• Bachelor’s degree in information systems management, Computer Science, or equivalent experience.

• Proven capability to collaborate with, and contribute to, a virtual team of functional/technical consultants operating from various locations (onsite, nearshore, or offshore).

• Sufficient knowledge of functional business processes to estimate development efforts and provide strategic and best practice guidance.

• Strong analytical and problem-solving abilities.

• Excellent interpersonal and communication skills.

• Highly motivated, self-driven individual with the capacity to take ownership and see tasks through to completion.

• Ability to effectively multitask.

• Familiarity with Agile and waterfall implementation methodologies.

• Experience working with multicultural and/or multilingual teams across multiple time zones.

• In-depth functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service, and related applications.

• Willingness to work in various shifts/time zones as required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements.

• Supportive and inclusive company culture.