Senior Technical Consultant

This is a fully remote position, open to applicants in Italy.

📋 Description

• Develop effective solutions by employing suitable delivery methods to enhance processes and foster improvements.

• Assist clients in achieving efficiencies through integration, automation, and IT Service Management (ITSM) / Enterprise Service Management (ESM) solutions.

• Initially engage with Jira Service Management and related products, including Assets, Assets Data Manager, and Opsgenie.

• Collect and evaluate client requirements, proposing customized ITSM and Atlassian solutions.

• Provide guidance on ITSM and ESM best practices utilizing the ITIL framework.

• Design high-level architecture and tailor solutions to meet client specifications.

• Configure sophisticated solutions for asset management, system integrations, and task automation.

• Support internal initiatives, skills enhancement, and expansion into new products like ServiceNow.

• Assist in pre-sales activities by defining project scope, offering estimates, and contributing to overall solution design.

• Travel to client locations as needed for crucial meetings or events.

• Set up Atlassian portals, request types, workflows, automation, asset schemas, and API connectors.

• Implement ITIL processes such as service requests, incident management, change management, and problem management.

• Deploy advanced ITSM systems focusing on asset management or event and incident management using Opsgenie and Assets.

• Integrate Atlassian products with other systems via REST APIs.

• Occasionally oversee migrations as part of broader implementation projects.

• Lead engagements independently, cultivate client relationships, and contribute to the growth of the practice.

⛳️ Requirements

• Demonstrable experience in consulting with a strong emphasis on the Atlassian toolset.

• Exceptional organizational, prioritization, and interpersonal abilities.

• Proficient in Italian, both written and spoken.

• Capable of independently leading engagements, nurturing customer relationships, and delivering high-quality solutions.

• Adaptable to changing business and technology environments.

• Familiarity with ITIL and its application in ITSM and ESM fields.

• Understanding of Project Portfolio Management (PPM) systems and marketplace plugins such as Tempo Suite, Structure/BigPicture, Zephyr/Xray.

• Effective communication skills for stakeholder interaction and solution presentation.

• Experience supporting pre-sales, especially in the early stages of the sales cycle and with fixed-price packaged offers.

• Ability to contribute to business development, secure contracts, and maintain billability through efficient time management.

• Innovative and creative mindset in developing solutions and offerings.

• Collaborative team player with strong teamwork skills.

• Self-motivated, ambitious, and persistent.

• Desirable: experience with web integration using REST APIs.

• Desirable: scripting experience with Groovy or Python.

• Desirable: experience in pre-sales activities.

• Desirable: experience in requirements gathering and analysis.

• Desirable: background in a fast-paced, rapidly growing tech start-up environment.

• Desirable: understanding of non-functional requirements related to scalability, availability, and security.

🏝️ Benefits

• Generous holiday (PTO) allowance.

• Flexible working hours.

• MacBook provided to every employee.

• Additional support for remote workers to establish home offices.

• 26 weeks of fully paid leave for birthing parents.

• 13 weeks of fully paid leave for non-birthing parents.

• Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

• Flexible, remote-first working approach.