Senior Technical Application Engineer – Monitoring & Diagnostics

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in the planning and development of technical solutions tailored to their monitoring requirements.

• Analyze transformer and circuit breaker specifications, single-line diagrams, best practices from customers, and system integration necessities, transforming them into product specifications.

• Collaborate with sales teams during customer calls, presentations, bid meetings, and site visits.

• Create technical proposals that adhere to customer specifications in partnership with engineering, product managers, and proposal managers.

• Tailor and deliver technical papers and presentations at conferences, to customers, and internally to support sales or service efforts.

• Supply competitive insights and customer feedback to the product technology and service teams.

• Offer product and application training to customers, sales, TAE, Customer Service, and Field Services teams.

• Guide customers in the architecture, commissioning, and testing of new products, solutions, and pilot projects.

• Support configuration and troubleshooting of M&D product integration with customer systems across DNP3, Modbus, and IEC 61850.

• Evaluate monitoring equipment outcomes and suggest actions or adjustments to settings.

• Expand knowledge of complementary Protection and Control, Industrial Communications, Services, and Software product lines.

• Monitor issues arising from demonstrations, evaluations, testing, and pilot projects until resolved with the Technology team.

• Recognize training opportunities and take responsibility for personal development and the training of others.

• Examine large fleets of customer monitoring equipment to identify upgrade possibilities for outdated products.

⛳️ Requirements

• Bachelor's degree in electrical engineering or technology from an accredited institution or equivalent experience.

• At least 10 years of experience in industrial and utility monitoring and diagnostics of transformers, circuit breakers, related software applications, and communication of monitoring devices to customer systems, including hands-on troubleshooting.

• Capability to maintain a professional demeanor and engage with customers at all levels, from electricians to C-suite executives.

• Willingness to travel up to 50% of the time.

• Proven extensive experience with substations and substation equipment.

• Familiarity with GE Vernova and other brands of Monitoring and Diagnostics products.

• Understanding of transformer and circuit breaker failure modes, DGA gas diagnostics, bushing diagnostics, and partial discharge.

• Substantial experience with SCADA protocols such as Modbus, DNP3, and IEC 61850; knowledge of MQTT is advantageous.

• Awareness of communication topologies.

• Ability to develop solutions that meet customer data integration and cybersecurity requirements.

• Strong creative and problem-solving abilities.

• Legally authorized to work in the United States.

• Successful completion of a drug screen, as required.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions and additional retirement contributions from the company.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.

• Relocation assistance.