Application Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assume technical responsibility for various applications, gaining an understanding of their architecture, integrations, and business objectives.

• Analyze and resolve production issues utilizing logs, monitoring tools, code, and database queries.

• Create, test, and implement bug fixes and minor enhancements in accordance with team engineering and change-management standards.

• Assess issues based on business impact, clearly communicate progress, and escalate as necessary.

• Examine recurring incidents, determine root causes, and suggest preventive measures.

• Sustain runbooks, application documentation, and support knowledge bases.

• Collaborate with customer stakeholders, developers, QA teams, cloud/infrastructure teams, and service delivery personnel.

• Leverage approved AI tools to enhance troubleshooting, code understanding, testing, and documentation while independently validating outputs and safeguarding customer data.

⛳️ Requirements

• Practical experience in supporting and modifying custom applications within a production setting.

• Proficiency in reading, debugging, and modifying C#/.NET application code; familiarity with ASP.NET Core is advantageous.

• Solid understanding of REST APIs, SQL, Git, and CI/CD methodologies.

• Experience with applications deployed on a major cloud platform, such as Azure or AWS.

• Capability to systematically troubleshoot across application code, databases, integrations, and cloud services.

• Proven expertise with AI-assisted engineering tools, including sound judgment regarding output quality, testing, security, and data privacy.

• Strong skills in ownership, prioritization, documentation, and communication with stakeholders.

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.