Senior Technical Account Manager, TAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with enterprise and growing clients to implement all post-sales activities.

• Serve as a reliable partner with clients to achieve optimal integration results.

• Work internally to oversee customer success plans and manage escalations.

• Maintain internal records related to customers and operational processes.

• Develop materials for customers to utilize on a larger scale.

• Stay informed about product updates and enhancements.

• Track industry trends and their implications for customers.

• Leverage healthcare experience, knowledge of clinical workflows, and EHR expertise to offer guidance and recommendations for adopting healthcare technology.

• Assist clients in enhancing their understanding and use of Redox and healthcare integration standards.

⛳️ Requirements

• Over 5 years of extensive knowledge in EHR integration and workflows.

• Proven track record of expanding client relationships and building franchises.

• Functional knowledge of data formats such as HL7v2, XML, X12, and APIs.

• Familiarity with various healthcare workflows.

• Capability to proactively identify new solutions, scopes, and processes for clients.

• Willingness to adapt to evolving responsibilities and initiatives.

• Proficiency in GSuite is required.

• Experience in Customer Success is preferred.

• Familiarity with Jira/Confluence, Salesforce, and Catalyst is preferred.

🏝️ Benefits

• 100% remote-first culture (must reside in the US).

• Unlimited Flexible Time Off.

• 15+ Observed Holidays.

• Rest & R^Charge days (ensuring a guaranteed 3-day weekend each month).

• R^Charge (6 weeks paid sabbatical plus stipend).

• 401k match of 50% for up to 8% starting on Day 1.

• Medical, Dental, and Vision Benefits available on Day 1.

• HSA & FSA, Life Insurance, Disability, Medical Travel, and Employee Assistance Program.

• Paid Parental Leave (16 weeks).

• Productivity Stipend & Wellness Fund.

• Company-issued MacBook.

• Virtual and/or in-person Team & Company Events.

• Stock Options.

• Employee Referral Bonus Program.

• Comprehensive rewards package for full-time employees.