Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the technical relationship for a diverse portfolio of intricate enterprise clients.

• Act as a trusted advisor to technical leaders and executive stakeholders.

• Acquire in-depth knowledge of each client's business, infrastructure, architecture, stakeholders, priorities, technical dependencies, and utilization of Summit services.

• Foster relationships across client teams and pinpoint opportunities to enhance those connections.

• Facilitate proactive discussions surrounding technical governance, operational health, capacity, resilience, scalability, technical debt, and infrastructure lifecycle requirements.

• Recognize risks and dependencies early on and formulate mitigation strategies in collaboration with clients and Summit teams.

• Offer strategic technical recommendations and roadmaps that align with client business objectives and technological strategies.

• Provide technical insights and account context during QBRs, architecture discussions, business reviews, and strategic planning meetings.

• Collaborate with account teams to assess customer health, renewal readiness, and expansion possibilities.

• Assist clients throughout onboarding, ongoing support, expansions, upgrades, and migrations.

• Ensure technical and relational oversight during service delivery, maintaining aligned requirements, commitments, communication, and transitions.

• Direct structured remediation initiatives for technically complex accounts.

• Coordinate efforts across Support, Engineering, Delivery, PMO, Operations, Sales, and other Summit teams.

• Stay updated on emerging technologies and infrastructure practices, translating relevant advancements into actionable client guidance.

• Establish trustworthy stakeholder relationships, maintain understanding of current client environments, provide technical roadmaps, risk management plans, valuable reviews, seamless transitions, renewal insights, expansion opportunities, and coordinated remediation efforts.

⛳️ Requirements

• Extensive experience in infrastructure design, implementation, architecture, operations, or technical advisory roles.

• Proven experience with complex enterprise environments and an understanding of how infrastructure decisions impact critical business operations.

• Capacity to align client business goals with practical technical recommendations and long-term strategies.

• Ability to build trust with engineers, technical leaders, and executives.

• Proficiency in translating complex technical subjects into clear discussions and actionable outcomes.

• Capability to guide efforts across various teams and drive accountability without direct authority.

• Skill in identifying risks, asking insightful questions, and navigating complex paths forward.

• Strong curiosity about emerging technologies and the ability to base recommendations on client needs.

• Experience in Technical Account Management, technical consulting, or another customer-facing advisory position.

• Knowledge of managed services, cloud infrastructure, hosting, MSP, or data center environments.

• Comprehensive understanding of public and private cloud, virtualization, compute, networking, storage, backup and disaster recovery, security, containers, and related technologies.

• Experience conducting architecture, capacity, resilience, operational health, or infrastructure lifecycle assessments.

• Relevant technical certifications in AWS, Azure, GCP, VMware, networking, security, or related technologies.

• Familiarity with ITIL, TOGAF, or business analytics tools like Power BI.

🏝️ Benefits

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it.

• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options.

• 401(k) with a 4% match.

• Parental Leave – paid time for the moments that matter most.

• Life & Disability Insurance.

• Wellness Support – resources for your mental and physical health.

• Free Colocation & Cloud Access – build and experiment in real environments.

• Work From Anywhere – remote-friendly by design.

• A low-ego, get-it-done culture – come as you are, do great work.