Senior Technical Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as a reliable advisor and technical advocate for designated customer accounts.

• Lead the onboarding process and adoption initiatives, assisting customers in maximizing the value of their investment in Dragos.

• Facilitate workshops for goal-setting and planning sessions that align with customer objectives and success criteria.

• Assist customers in operationalizing critical use cases and incorporating Dragos into their existing security and operational workflows.

• Provide continuous technical guidance, best practices, and recommendations to enhance platform utilization and cybersecurity maturity.

• Monitor customer health, platform adoption, and utilization trends, identifying potential risks to customer success and value realization.

• Develop and implement engagement and recovery strategies for accounts that are at risk or underutilized.

• Conduct account evaluations and discussions surrounding value realization.

• Deliver technical enablement, workshops, and training sessions.

• Collaborate with teams across Customer Success, Support, Product, Services, and Sales.

• Serve as a subject matter expert in OT cybersecurity, contributing to customer workshops, quarterly business reviews (QBRs), and executive briefings.

• Travel within Australia, New Zealand, and the wider APAC region as necessary, up to 30% of the time.

⛳️ Requirements

• A minimum of 3 years of experience in OT, ICS, or critical infrastructure environments, with familiarity in ICS, SCADA, or DCS systems.

• Experience in security operations, threat detection, threat intelligence, vulnerability management, or other related cybersecurity fields.

• A robust understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.

• Experience implementing frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other pertinent APAC frameworks to enhance cybersecurity maturity and client outcomes.

• Capability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory sessions.

• Excellent communication, relationship management, and problem-solving abilities, with a customer-centric approach focused on achieving value realization.

• Knowledge of critical infrastructure regulations and cyber resilience requirements throughout Australia and APAC is highly valued.

• A background check must be successfully completed as a condition of employment.

🏝️ Benefits

• Competitive Equity Package

• Comprehensive Benefits Plan