Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the post-sales technical relationship, serving as the primary advisor for each customer across AWS, Azure, and GCP environments.

• Build trusted relationships with both technical and business stakeholders, gaining insights into customers' cloud architecture, financial goals, and operational priorities.

• Oversee commitment coverage and utilization, offering proactive recommendations for optimization.

• Provide guidance on multi-cloud commitment strategies and sizing, FinOps maturity, and cloud governance.

• Convert cloud consumption data into high-level business insights for executives.

• Conduct Quarterly Business Reviews for finance, engineering, and infrastructure leaders.

• Collaborate with Account Executives to pinpoint expansion opportunities and additional insured commitments.

• Work alongside Product, Engineering, and Support teams to address customer challenges and incorporate feedback.

• Guide and assist junior Technical Account Managers while establishing best practices.

⛳️ Requirements

• Over 5 years of experience in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a comparable customer-facing technical position.

• Proven experience in leading or mentoring junior team members.

• Possession of AWS/Azure/GCP certifications.

• Practical experience with AWS, GCP, and/or Microsoft Azure.

• Strong grasp of cloud infrastructure and cloud economics.

• Knowledge of FinOps principles and cloud cost optimization strategies.

• Familiarity with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC.

• Experience in presenting to executive stakeholders.

• Background in supporting enterprise clients.

• Capability to translate technical concepts into business results.

• Exceptional written and verbal communication abilities.

• Bachelor’s degree.

🏝️ Benefits

• Competitive salary and equity package.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan.

• Flexible PTO policy.

• Remote-first culture.

• Opportunity to influence and scale a category-defining FinTech platform.