Senior Technical Account Manager – Americas

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish strong connections with clients and become their trusted advisor.

• Promote product usage, address technical issues, and ensure successful installations.

• Offer tailored content and product suggestions.

• Collect customer insights to enhance offerings.

• Act as a proficient Dragos Platform user to assist customers in achieving success with their overall ICS security initiatives.

• Cultivate robust relationships with key customer stakeholders.

• Respond to customer technical inquiries and proactively resolve challenges.

• Provide advice, direction, and technical expertise to ensure successful ongoing usage and adoption.

• Manage customer expectations while ensuring accountability.

• Serve as an internal advocate and recognize when to seek support within Dragos.

• Conduct health assessments and encourage self-advocacy.

• Collaborate with sales, field operations, technical support, engineering, product management, and other internal teams.

• Monitor key account metrics and communicate updates to both internal and external stakeholders.

• Identify service opportunities, training requirements, and areas for improvement within the business unit.

• Willingness to travel up to 25% of the time.

⛳️ Requirements

• Minimum of 4 years of experience in enterprise cybersecurity, including roles as a SOC analyst or cybersecurity engineer.

• Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.

• Understanding of SOC/SIEM processes (Splunk, QRadar, FortiSIEM, Elastic).

• Knowledge of cybersecurity principles such as network segmentation, secure remote access, and vulnerability management.

• Acquainted with SecOps concepts (Event Triage, Incident Response, Investigation).

• Customer-centric mindset; a listener who is attentive to customer needs.

• Strong analytical skills with a knack for problem-solving; enjoys tackling technical and complex challenges.

• Candidates located in PST or MST time zones are preferred.

• All new hires must successfully complete a background check as a condition of employment.

🏝️ Benefits

• Competitive Equity Package.

• Comprehensive Benefits Plan.