Senior Technical Account Manager, Ads & Rewards

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the technical onboarding process for DSPs and SSPs, overseeing specification reviews, test traffic, and production.

• Align bid requests and responses with oRTB 2.5/2.6 standards and partner-specific extensions.

• Establish and manage seats, deal IDs, floors, ads.txt, app-ads.txt, sellers.json, and SupplyChain data.

• Diagnose issues related to bid rates, win rates, timeouts, creative rejections, and revenue discrepancies, identifying root causes.

• Execute integrations with AppsFlyer, Adjust, Singular, and set up direct advertiser postbacks.

• Configure postbacks for installs and in-app events, including macros, parameter mapping, click IDs, attribution windows, and authentication.

• Collaborate with advertisers to define relevant in-app campaign events and validate them prior to launch.

• Reconcile conversion discrepancies between Xsolla, MMPs, and advertisers.

• Act as the technical point of contact during partner calls.

• Develop integration plans and launch checklists, supporting partners through the go-live process.

• Present technical health and integration status during partner business reviews.

• Transform partner requests and defects into well-defined tickets, including reproduction steps, logs, and expected behavior.

• Offer feedback to Product and Engineering teams on specifications.

• Create and maintain integration guides for partners and internal runbooks.

• Utilize SQL and logs to investigate discrepancies and monitor the health of integrations.

• Construct dashboards and reports that illustrate partner and integration performance.

• Coordinate with Engineering to implement fixes and suggest product improvements for recurring integration challenges.

⛳️ Requirements

• 5–8 years of experience in ad tech within a technical account management, solutions engineering, integration engineering, or partner support capacity.

• Proficient in oRTB; capable of interpreting bid requests and responses, elucidating objects, and pinpointing issues.

• Practical experience in setting up MMP integrations and troubleshooting install and in-app event postbacks with at least one major MMP.

• Familiarity with ads.txt, app-ads.txt, sellers.json, and the SupplyChain object.

• Strong skills in REST APIs, JSON, webhooks, and server logs.

• Comfortable with SQL writing.

• Proven track record as the technical owner for strategic partners, including DSPs, SSPs, MMPs, ad networks, or large advertisers.

• Excellent communication skills, capable of engaging with engineers and non-technical partners alike.

• Ability to maintain composure under pressure, especially when revenue is at risk.

• Demonstrated ownership of issues until resolution.

• Located in North America and available to work across North American time zones.

• Nice to have: practical experience with Prebid.js, Prebid Server, or Prebid Mobile.

• Nice to have: knowledge of Ad Context Protocol (AdCP) or other agent-to-agent advertising standards.

• Nice to have: experience utilizing Claude or other AI tools for integration testing, log analysis, documentation, or automation.

• Nice to have: background in mobile gaming, app monetization, rewarded ads, or offerwalls.

• Nice to have: awareness of SKAdNetwork and Privacy Sandbox.

🏝️ Benefits

• 100% company-covered medical, dental, and vision insurance plans.

• Unlimited Flexible Time Off policy.

• Customized career roadmap tailored for each employee.

• Opportunities for professional development through training and educational programs.