Senior Team Member Relations Specialist

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Offer guidance to People Business Partners and organizational leaders regarding performance issues, conduct matters, policy interpretation, and interpersonal disputes.

• Identify challenging issues, differentiate between facts and assumptions, and articulate risks, options, trade-offs, and recommended next steps.

• Utilize AI for responsible role-playing to assist leaders in having practical conversations, setting expectations, and ensuring follow-through.

• Look into team member concerns, document findings, and provide clear conclusions.

• Work collaboratively with leadership and legal counsel on agency claims and litigation issues.

• Record investigation patterns, insights, and guidance while upholding confidentiality.

• Analyze team member relations data to produce workforce insights, identify trends and root causes, and implement risk-mitigation strategies.

• Transform insights into coaching for leaders, resources for managers, policy updates, process adjustments, or targeted listening.

• Employ approved technology and AI tools for organizing information, conducting research, identifying patterns, drafting documents, and handling administrative tasks.

• Ensure compliance by posting required information, issuing notices and acknowledgments, responding to subpoenas, coordinating with the unemployment insurance claims vendor, liaising with auditors, and collaborating with legal counsel.

• Draft and maintain clear, relevant, and future-focused workplace policies.

• Record decisions, templates, guidance, and lessons learned.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree (BA/BS) in Human Resources or a related discipline.

• At least 5 years of relevant experience in team member relations or an equivalent combination of education and experience.

• PHR certification is preferred.

• AWI-CH certification is preferred.

• Experience in conducting workplace investigations, analyzing data, and preparing both oral and written reports.

• Strong knowledge of State and Federal employment laws and policies within a corporate environment.

• Ability to interpret and apply policies in various situations.

• Capacity to manage multiple assignments and projects under tight deadlines.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

• Excellent analytical skills.

• Strong consultation, active listening, conflict resolution, and presentation abilities.

• High ethical standards, leadership qualities, and the capacity to maintain strict confidentiality.

• Ability to integrate work across business units and engage effectively at all organizational levels.

• Strong judgment and discretion.

• Comfort in utilizing approved AI and digital tools, with an understanding that individuals remain accountable for reviewing, refining, and approving outputs.

• General familiarity with the Property & Casualty insurance industry is preferred.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick time, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, which may include a holiday bonus, referral bonus, and performance-based bonus.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• A dynamic and engaging work environment.

• Opportunities for promotion.

• Educational assistance.

• Professional and personal development opportunities.

• Company recognition program.

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Bonus potential.