Senior Systems Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the main technical point of contact for clients regarding optical payload integration, imaging performance, operations, and intricate technical inquiries.

• Facilitate discussions with customers on topics related to imaging-system performance and integration.

• Evaluate and interpret the performance of electro-optical imaging systems at both the instrument and mission levels.

• Examine the behavior of imaging systems across various domains, including optical, detector, electronic, firmware, thermal, mechanical, calibration, and operational aspects.

• Assess engineering, calibration, and testing data against the anticipated system performance.

• Convert instrument-level performance insights into implications for spacecraft integration, mission operations, and image products.

• Manage intricate or high-impact technical investigations from defining the problem to analysis, recommendations, and resolution.

• Collaborate with specialist engineers while maintaining ownership of investigations and customer-facing narratives.

• Work collaboratively with Optical, Systems, Mechanical, Electronics, Firmware, Production, AIT, Product, and Commercial teams.

• Record technical solutions, findings from investigations, lessons learned, and recurring system behaviors.

• Enhance customer-oriented technical documentation, engineering guidelines, product information, and internal support materials.

• Offer technical leadership and mentorship within the Systems & Mission Support team.

• Promote customer satisfaction and retention through effective technical leadership and resolution of issues.

• Contribute to improving product robustness, technical documentation, engineering tools, and customer outcomes.

⛳️ Requirements

• Bachelor's Degree or Postgraduate Diploma in Optical Engineering, Photonics, Physics, Applied Physics, Aerospace Engineering, Electrical/Electronic Engineering, Systems Engineering, or another closely related engineering or scientific field, with pertinent professional experience in optical or imaging systems.

• Usually, 5–10 years of professional engineering experience, including considerable experience in optical, electro-optical, or imaging systems engineering.

• Practical experience in analyzing optical or imaging systems at both the instrument and system levels.

• Familiarity with MTF/OTF, spatial resolution, SNR, radiometry, detector performance, spectral response, focus, distortion, and/or calibration.

• Experience in interpreting engineering requirements, optical or system performance models, verification evidence, test outcomes, and measured performance data.

• Background in investigating complex or unforeseen optical or imaging system behaviors.

• Experience across optics, detector/electronics, mechanical, thermal, firmware, or systems engineering.

• Proven experience in communicating directly with customers, partners, suppliers, or other external technical stakeholders.

• Experience in presenting technical analyses, findings, and recommendations to multidisciplinary stakeholders.

• Experience in taking charge of technically ambiguous issues and guiding them to resolution.

• Experience contributing to technical reviews, integration tasks, anomaly investigations, or similar multidisciplinary engineering activities.

• Willingness to travel both locally and internationally.

• Adaptability to support urgent customer, mission, or technical challenges as needed.

🏝️ Benefits

• A competitive salary.

• A welcoming working environment.

• The chance to engage in the rapidly expanding space industry.

• Access to cutting-edge technology.

• Participation in a niche global market for optical payloads for microsatellites.