Senior Systems Engineer – Tech Foundations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main subject matter expert and hands-on administrator for Jira Cloud Software, Jira Cloud Service Management, and related Atlassian tools.

• Oversee configuration standards, governance, and the reduction of technical debt throughout the environment.

• Design and implement scalable Jira configurations, which include workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations.

• Direct and manage Jira migrations, including transitions from Data Center to Cloud, ensuring coordination with cross-functional stakeholders for smooth cutovers.

• Create and set up Jira Service Management projects, encompassing SLAs, custom queues, JSM Forms, approval workflows, and security schemes.

• Develop and maintain analytics, dashboards, and reporting solutions using Jira Cloud's native tools.

• Maintain custom Forge applications and collaborate with supporting systems engineering teams.

• Configure and manage Atlassian access management, user lifecycle management, license tier optimization, and security enhancements.

• Assess Atlassian Marketplace plugins against business needs, security, legal, and privacy standards.

• Lead sessions to gather requirements and convert business needs into technical designs.

• Recognize and implement automation and process improvements.

• Configure and enhance Atlassian Rovo AI agents and automation rules.

• Investigate emerging AI/ML capabilities and advocate for responsible AI practices.

• Write and manage custom automation rules utilizing Jira’s native Automation engine and JavaScript.

• Utilize the Jira REST API for integrations, data imports, and custom reporting.

• Spearhead UAT efforts for platform changes and migrations; maintain test plans, scripts, and defect documentation.

• Facilitate Agile ceremonies and assume the roles of Scrum Master or Product Owner for platform-focused workstreams.

• Document configurations, runbooks, and knowledge base articles.

• Participate in an on-call rotation and provide escalation support for critical issues related to the Atlassian platform.

⛳️ Requirements

• Over 7 years of hands-on experience in Atlassian administration within enterprise environments with large user bases.

• Proficient in Jira Software and Jira Service Management across both Jira Cloud and Jira Data Center.

• Extensive knowledge in designing Jira workflows, including post functions, validators, conditions, and custom properties.

• Strong proficiency in JQL.

• Demonstrated experience in leading Jira migrations from Data Center to Cloud, focusing on project configuration migration, macro compatibility, and validation of data integrity.

• Experience in configuring Jira Cloud native tools for capacity planning and portfolio reporting.

• Proficient with Atlassian Marketplace plugins, including JavaScript.

• Practical experience using the Jira REST API with tools such as Postman.

• Experience integrating Atlassian tools with LDAP and Okta.

• Familiarity with user lifecycle management, license governance, and security enhancement practices.

• Working knowledge of Atlassian Rovo and AI/ML capabilities, including configuring Rovo agents with an emphasis on AI ethics and contextual relevance.

• Experience in configuring Jira Automation rules, JavaScript, and JSON.

• Strong background in Jira Service Management, including SLA setup, JSM Forms, custom queues, and approval workflows.

• Experience leading UAT for intricate migrations and platform transitions.

• Proficient in developing and executing test plans, scripts, and defect documentation.

• Familiarity with SAFe Agile methodology; SAFe Agilist and/or SAFe Scrum Master certification is advantageous.

• Experience as a Scrum Master or Product Owner for technical workstreams.

• Strong analytical and communication skills.

• Proven experience in a remote-first, high-growth environment while independently managing multiple priorities.

• Familiarity with tools like Slack, Asana, Figma, Airtable, and Miro is a plus.

• Must reside in a state where Airbnb, Inc. has a registered entity.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for equity.

• Eligibility for benefits.

• Employee travel credits.

• Eligibility for remote work.

• Occasional work at an Airbnb office or attendance at offsite events, as agreed upon with management.

• Disability accommodations available throughout the recruitment process.