Senior Systems Administrator

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Oversee the administration of Active Directory (AD/Entra ID), Intune, Office 365, MFA, EPM, as well as other security and administrative platforms.

• Manage the lifecycle of workstations and applications, ensuring compliance with security, user, device, and configuration standards.

• Collaborate with global infrastructure teams to manage Intune devices.

• Review and respond to EDR alerts in partnership with SOC and cybersecurity teams.

• Administer identity repositories, recertify access permissions, and perform regular audits.

• Deliver level 3 technical support to end users and onsite support personnel via phone, remote access, or in-person as necessary.

• Work collaboratively on the development of Office 365 application packages and expand the Company Portal application catalog.

• Address incidents, requests, and changes within the Modern Workplace in accordance with SLAs/SLOs.

• Provide training and credentials to onsite support staff.

• Assist IT projects and change management initiatives related to modern workplace and employee experience.

• Monitor KPIs and create performance reports for the Americas region install base.

• Partner with global, regional, and local IT teams to troubleshoot complex issues and enhance processes.

• Maintain and create knowledge base articles related to the Modern Workplace.

• Identify and implement initiatives for continuous improvement.

• Ensure adherence to corporate cybersecurity policies and address cyber incidents related to endpoints.

• Collaborate with Legal/Corporate Counsel for eDiscovery data collection.

• Engage with third-party vendors for procurement, incident resolution, and proofs of concept.

• Troubleshoot connectivity issues regarding building-control devices and systems used in manufacturing.

• Ensure that Industry 4.0 systems comply with cybersecurity standards and practices.

• Contribute to improvements in Industry 4.0 processes and technology roadmaps.

• Execute large-scale PC migrations and deployments.

⛳️ Requirements

• Associate's Degree in Computer Science, Information Systems, or equivalent experience.

• A minimum of 5 years of experience in Microsoft Windows and Active Directory administration.

• Proficiency in supporting and troubleshooting MS Office Suite, MS Teams, SharePoint, and OneDrive.

• Experience in configuring and maintaining Windows PCs along with related accessories.

• Basic troubleshooting skills for wireless devices and networks.

• Capability to sit for extended periods.

• Willingness to travel occasionally to Legrand locations.

• Ability to lift over 25 pounds.

• Preferred: 3 years of experience with ServiceNow and/or backend administration.

• Preferred: 3 years of operational technology (OT) support experience in a manufacturing setting.

• Preferred: At least 1 year of experience utilizing AI tools such as MS Copilot.

• Preferred: Experience supporting major ERP, CAD, manufacturing, distribution, warehouse, or engineering applications.

• Preferred: 3 years of experience in AD/O365 PowerShell scripting.

• Preferred: Experience in migrating devices, directories, user accounts, and storage following acquisitions.

• Preferred: Experience in administering and supporting Microsoft Teams Rooms and conference room audio/video equipment.

• Preferred: Certifications from Microsoft, CompTIA, or equivalent.

• Preferred: Bilingual in Spanish and English.

• Exposure to manufacturing areas may necessitate safety glasses and mandatory hearing protection.

• May occasionally require working in tight spaces, twisting and turning, and exposure to heights up to 25 feet.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• High employer match for 401K contributions.

• Paid time off (PTO) policy.

• Holiday pay.

• Short-term and long-term disability benefits.

• Maternity and parental leave that exceeds industry benchmarks.

• Bonus opportunities aligned with the Company’s incentive plans.

• Paid time off for volunteer activities.

• Access to an Employee Resource Group network.

• Flexible remote work arrangements.