Senior IT Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and enhance the administration of Google Workspace, Anthropic, and other organization-wide SaaS platforms, focusing on configuration, permissions, licensing, integrations, and governance.

• Keep up-to-date and accurate inventories of applications, administrators, licenses, users, vendors, and system owners.

• Spearhead technical evaluations, vendor management, implementation planning, migrations, and change management processes.

• Detect redundant tools, licensing inefficiencies, configuration risks, and opportunities for automation.

• Develop technical documentation, runbooks, system ownership records, and standardized operating procedures.

• Manage the provisioning, access modifications, and deprovisioning of employees and contractors.

• Oversee SSO, MFA, role-based access, groups, privileged accounts, and practices ensuring least-privilege access.

• Conduct access reviews, investigate exceptions, maintain audit-ready records, and collaborate with the Senior Security Engineer to remediate issues.

• Enhance workflows for onboarding, offboarding, and role changes.

• Manage the lifecycle of company laptops and technology, covering purchasing, configuration, deployment, shipping, support, inventory, recovery, and replacement.

• Choose, implement, and manage MDM and endpoint management solutions.

• Coordinate endpoint security controls and remediation requirements.

• Act as the senior escalation point for issues related to devices, operating systems, SaaS, connectivity, and access.

• Design and manage the IT request process, including prioritization, tracking, response expectations, and communication with employees.

• Analyze recurring incidents to eliminate root causes and develop self-service resources.

• Lead internal technology migrations and implementations involving file storage, collaboration platforms, permissions, ownership, and employee adoption.

• Supervise company-managed data, storage, backup, retention, and recovery processes.

• Assess operational resilience, integrations, vendor dependencies, and process risks.

• Manage delivery plans, milestones, stakeholder updates, and documentation for cross-functional IT projects.

• Collaborate with the Senior Security Engineer to operationalize identity, access, endpoint, device, and SaaS security controls.

• Assist with audits, evidence collection, access reviews, incident response, remediation, and compliance with HIPAA-related operational requirements.

• Complete the migration from OneDrive to Google Drive.

• Lead the selection, implementation, and organization-wide rollout of MDM.

• Establish a centralized inventory for applications, licenses, access, and administrators.

• Standardize onboarding and offboarding processes and create an IT service request and documentation system.

• Provide support for Zendesk administration and technical integrations, including those related to AI.

⛳️ Requirements

• 5 - 8+ years of progressive experience in corporate IT, IT administration, systems administration, or similar roles, with significant independent ownership of critical business systems.

• Proven experience in leading intricate IT projects or migrations from assessment through to implementation, adoption, and documentation.

• Advanced hands-on experience in Google Workspace administration and extensive SaaS administration knowledge.

• Strong understanding of identity and access management, SSO, MFA, privileged access, and employee account lifecycle controls.

• Experience in selecting, implementing, or significantly enhancing MDM/endpoint management for a remote workforce.

• Excellent troubleshooting skills across macOS and/or Windows devices, SaaS applications, accounts, and connectivity issues.

• Experience in managing hardware procurement, remote deployment, inventory, and recovery processes.

• Ability to automate or streamline repetitive administrative tasks using platform-native tools, scripting, or integrations.

• Independent prioritization, project ownership, sound judgment, clear documentation, and effective communication with non-technical stakeholders.

• Bachelor’s degree in IT, computer science, or a related field, or equivalent relevant professional experience.

• Familiarity with healthcare, telehealth, or other regulated environments, including knowledge of HIPAA and PHI-related technology controls.

• Experience in developing or enhancing internal IT operations at a growing startup.

• Experience in migrating Microsoft 365/OneDrive environments to Google Workspace/Drive.

• Proficiency with endpoint security tools, conducting access reviews, providing audit evidence, and coordinating incident response.

• Familiarity with Zendesk, technical integrations, enterprise AI administration, and IT vendor management.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Flexible work arrangements and a supportive work environment.

• Access to cutting-edge technology and tools.

• Collaborative team culture with a focus on innovation.