Senior Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support and maintenance for operational environments.

• Assist in the implementation and upkeep of environments utilizing microservices architecture.

• Manage and support Linux servers and environments, guaranteeing their availability, stability, and performance.

• Diagnose incidents and issues in both staging and production environments, uncovering root causes and executing solutions.

• Monitor the health of environments and suggest ongoing enhancements to boost reliability and operational efficiency.

• Collaborate with multidisciplinary teams to ensure alignment of requirements and delivery quality.

• Prepare and maintain technical documentation pertaining to environments and procedures.

⛳️ Requirements

• Bachelor's degree completed or currently in progress in Information Technology or a related field.

• Experience in production support and environment maintenance.

• Proficiency with Linux, log analysis, and troubleshooting.

• Familiarity with Azure Cloud, including computing, monitoring, and service configuration.

• Experience with microservices and application integration.

• Understanding of REST APIs, JSON, and Postman.

• Experience in analyzing and resolving incidents and identifying root causes in both production and staging environments.

• Basic knowledge of infrastructure, networks, and inter-system communication.

• Fundamental understanding of relational databases.

• Possess an analytical and investigative mindset.

• Excellent communication and teamwork abilities.

• Well-organized, capable of prioritizing tasks, and self-directed in problem-solving.

• Familiarity with monitoring and observability tools such as Elastic, Grafana, Kibana, or similar platforms.

• Knowledge of containers and orchestration technologies, including Docker and Kubernetes.

• Bachelor's degree completed or currently in progress in Information Technology or a related field.

🏝️ Benefits

• 100% remote work available, subject to the contract model.

• Position is also open to individuals with disabilities.

• An inclusive environment that values diversity in all its forms.