Senior Support Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of and resolve intricate technical challenges for enterprise clients.

• Spearhead investigations into unclear or high-severity incidents and coordinate communication during these events.

• Create high-quality minimal reproductions, reusable code snippets, and organized issue reports.

• Offer informal mentorship and technical support to fellow Support Engineers.

• Work collaboratively with Product and Engineering teams to identify patterns and drive product enhancements.

• Write and enhance documentation, guides, and self-service resources.

• Contribute to improvements in infrastructure, tools, and workflows within the Support organization.

• Engage in community support rotation and exemplify high standards of clarity and empathy.

⛳️ Requirements

• Must be located remotely on the West Coast (PDT) in North America.

• Minimum of 4 years of hands-on experience in developer support or engineering positions.

• Extensive experience debugging complex JavaScript/TypeScript and modern web applications, such as Next.js.

• Proven track record of independently managing complex issues from diagnosis to resolution.

• Capacity to provide informal mentorship and technical direction.

• Strong debugging instincts with the ability to analyze across frontend, APIs, and infrastructure layers.

• An inclination toward enhancing systems, documentation, and processes.

• Ability to work effectively under pressure while preserving clarity and empathy.

• Inquisitive, proactive, and motivated by solving complex problems.

🏝️ Benefits

• A positive, flexible, and trust-based work environment that fosters long-term professional and personal growth.

• Comprehensive health plans and additional perks.

• A healthy work-life balance that accommodates both individual and family needs.

• Competitive salary.

• Stock options program.

• A highly skilled, inspiring, and supportive team.

• A global, multi-culturally diverse community of colleagues and clients.