Senior Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take full responsibility for addressing and resolving intricate technical challenges for enterprise clients.

• Spearhead investigations into vague or critical issues and communicate effectively during incidents.

• Ensure transparent communication throughout the course of incident investigations.

• Create high-quality minimal reproductions, reusable code snippets, and well-structured issue reports.

• Offer informal mentorship and technical support to fellow Support Engineers.

• Work closely with Product and Engineering teams to identify trends and advocate for product enhancements.

• Write and refine documentation, guides, and self-service resources.

• Contribute to advancements in infrastructure, tooling, and workflows within the Support department.

• Engage in community support rotation and exemplify high standards of clarity and empathy.

⛳️ Requirements

• Must be based remotely in Europe.

• At least 4 years of hands-on experience in developer support or engineering positions.

• Extensive experience in debugging complex JavaScript/TypeScript and modern web applications, including Next.js.

• Proven track record of independently managing complex issues from diagnosis through to resolution.

• Ability to foster thoughtful collaboration, communicate clearly, and provide informal mentorship.

• Comfortable working under pressure while maintaining clarity and empathy.

• Strong debugging instincts with the ability to analyze across frontend, APIs, and infrastructure layers.

• A tendency to improve systems, documentation, and processes.

• Inquisitive, proactive, and motivated by tackling ambiguous challenges.

🏝️ Benefits

• Extensive health plans and benefits.

• Healthy work-life balance that accommodates personal and family needs.

• Competitive salary package.

• Stock options program.

• Supportive, flexible, and trust-based work environment.

• Opportunities for both professional and personal development.

• Work alongside a global and culturally diverse team of colleagues and customers.