Senior Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary expert for the Microsoft Dynamics 365 CRM platform.

• Deliver comprehensive support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models.

• Assume responsibility for technical issues, comprehend customer requirements, and utilize the escalation process for intricate resolutions.

• Oversee and prioritize various support requests from a broad user base.

• Diagnose and resolve incidents and problems through phone, email, and remote meetings within established SLAs.

• Work collaboratively with engineering and product delivery teams to gain insights into product functionalities and project needs.

• Potentially engage in project management and support service management tasks.

⛳️ Requirements

• Over 5 years of demonstrated functional expertise in Microsoft Dynamics CRM.

• A Bachelor's degree in any discipline.

• Ideally holding or actively pursuing Microsoft Dynamics CRM certifications.

• Proven experience in user configurations and data import/export procedures.

• Outstanding communication and problem-solving skills.

• Strong customer service orientation with the ability to quickly grasp technical concepts.

• Excellent interpersonal and communication abilities, capable of effectively engaging with individuals at all levels.

• Knowledge of XRM Toolbox is a plus.

• Proficient in debugging applications.

• Basic understanding of database technologies.

• Advanced skills in Microsoft Excel (including formulas and pivot tables).

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Competitive salary and performance-based bonuses.

• Collaborative and inclusive work environment.