Senior Success Lead, Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of engagement and value management for a dedicated portfolio consisting of up to 5 government-practice accounts.

• Enhance end-to-end value across the account portfolio.

• Cultivate a thorough understanding of government and government channel-partner accounts through engagement-oriented meetings, workshops, and quarterly business reviews.

• Innovate methods to assist partners in achieving their specified success outcomes.

• Understand customer objectives and strategies, and align Datavant solutions and products with those objectives.

• Lead intricate programs involving multiple partners and contractors.

• Balance analytical insights with prompt execution, prioritize effectively, and escalate complex edge cases when necessary.

• Foster customer value through product adoption, satisfaction, account health, and enduring relationships.

• Collaborate with cross-functional teams and provide insights that influence product and sales strategies.

• Implement a self-service-first approach to both internal and external problem-solving.

• Communicate and present effectively while nurturing internal and external relationships.

• Contribute to the development of a company-wide customer-centric culture.

⛳️ Requirements

• Minimum of 7 years of experience in healthcare technology and customer-facing roles (required).

• At least 4 years of experience in the federal government or with government contractors and government-adjacent organizations (required).

• Experienced strategic program and project manager with a focus on client value at the core of all initiatives.

• Proven track record of building deep, trust-based relationships with customer stakeholders.

• Proficient in expanding relationships beyond direct contacts through effective rapport-building.

• Demonstrated ownership of complex, high-value customer accounts.

• Strategic thinker who connects trends across customers to shape compelling value propositions.

• Effective and empathetic communicator for both internal and external audiences.

• Preferred: experience in a government agency or government-adjacent organization, RWD health analytic companies, CROs, or healthcare systems integrators.

• Preferred: knowledge of clinical data, RWD/RWE, patient consent, and/or HIPAA privacy requirements.

• Preferred: application of RWD and RWE in the pharmaceutical and life sciences sectors.

• Preferred: understanding of drug development and/or clinical trials.

• Preferred: experience with technology across various federal health agencies/departments.

• Preferred: experience collaborating with program officers, CORs, and senior government stakeholders as clients.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Eligibility for additional variable compensation.

• Total rewards compensation strategy.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations for individuals with disabilities.

• Protections under Equal Employment Opportunity laws.