Founding Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new clients, guiding them from installation to complete integration within their engineering workflows.

• Serve as the primary point of contact for SecOps teams on designated accounts, managing the relationship effectively.

• Spot opportunities to enhance solutions when customers are satisfied and foster connections when they are facing challenges.

• Develop Customer Success frameworks for onboarding, health assessments, business evaluations, and contract renewals.

• Transform customer insights into specific proposals for the Product and R&D teams.

⛳️ Requirements

• Over 5 years of experience in a customer-facing position within a SecOps organization, such as SIEM, SOAR, XDR, or MDR.

• In-depth understanding of the daily operations of SecOps, including their technology stack, challenges, initiatives, and the available solutions (products and services).

• Proven experience in establishing Customer Success processes from the ground up, rather than merely managing existing ones.

• Familiarity with using AI tools to enhance performance and the ability to demonstrate their application.

• Comprehension of client requirements and the capability to either meet those needs with current offerings or communicate them to the product team.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.

• A supportive and inclusive company culture.