Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate proactively with clients to guarantee effective product utilization and business value with BEAMON AI.

• Leverage analytics and feedback to sustain stakeholder involvement and customer satisfaction.

• Cultivate accounts for renewals and growth opportunities.

• Enhance retention and satisfaction through increased adoption and usage of the product.

• Analyze product usage trends to pinpoint users at risk of stagnation or churn.

• Address customers’ technical challenges directly.

• Foster customer relationships and identify opportunities for growth and expansion.

• Represent customer interests and gather feedback for collaboration with the Product team.

• Create and disseminate best practices to enhance process quality, effectiveness, and efficiency.

• Travel to engage with customers or participate and present at international events and conferences.

⛳️ Requirements

• Native German speaker or near-native proficiency in German.

• Highly fluent in English.

• B.Sc., M.Sc., or MBA in business, law, computer science, or a related field.

• Experience or familiarity with the legal or legal tech sector.

• Strong communication abilities to clarify technical issues and solutions to both engineering and non-technical stakeholders.

• Capability to work collaboratively in a high-trust atmosphere.

• Comfort in a fast-paced, dynamic startup environment.

• Ability to integrate AI into daily tasks.

• Travel may be necessary.

• Customer support, success, or enablement experience in legal tech (preferred).

• Experience in implementing AI software and promoting AI adoption (preferred).

• Familiarity with Userpilot, Pendo, or similar adoption and product analytics tools (preferred).

• Experience in conducting webinars or training sessions (preferred).

• Background in startup and remote work environments (preferred).

🏝️ Benefits

• 30 vacation days.

• Wellhub.

• JobRad.

• Generous Work From Home Allowance.

• Paid parental leave.

• Access to advanced AI models, including LLMs and RAG techniques.

• High-impact role with contributions directly influencing BEAMON’s growth and success.

• Collaborative and innovative team culture.

• Team off-sites across Europe.

• Learning and growth opportunities, especially in AI-driven technologies.

• Remote-first work environment.

• Work-from-home stipend.

• Weekly team and company check-ins.

• In-person gatherings twice a year.