Customer Success Manager

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Cultivate and enhance relationships with key agency and brand clients, providing continuous support and strategic advice throughout their campaigns.

• Serve as a trusted ally to agency teams, assisting them in integrating AU into media planning, activation, optimization, and reporting.

• Collaborate with brand marketers to align attention data with their business goals and KPIs across the marketing funnel.

• Articulate Adelaide’s value proposition to agency and brand stakeholders and suggest optimizations based on the insights derived from data.

• Promote the adoption of the AU metric among agency holding companies, independent agencies, and brand advertisers.

• Collaborate with Sales to strengthen agency and brand relationships, penetrate new brands within agency portfolios, and enhance existing accounts.

• Partner with the Analytics team to produce reports and custom analyses that align with each client's objectives.

• Act as the product authority, guiding agencies and brands through Adelaide’s measurement data and insights.

• Coordinate with Technical Account Management for campaign setup for agency and brand clients.

• Assist AdOps with implementation and execution processes.

• Work alongside Sales and Analytics to provide reports that aid media decisions and ensure smooth campaign operations.

• Report directly to the Director of Customer Success.

⛳️ Requirements

• A Bachelor's degree is required.

• Over 5 years of experience in digital media, adtech, or advertising.

• Experience on the agency side or brand side is highly preferred.

• Excellent written and verbal communication skills, capable of presenting effectively to both agency teams and brand marketers.

• Proficiency in Microsoft Excel and PowerPoint.

• Practical experience with verification and viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), and DSPs (DV360, TTD, etc.).

• Demonstrated success in managing strategic agency and brand accounts, fostering relationships with stakeholders, and driving revenue growth.

• Understanding of agency campaign operations from planning through activation and reporting, as well as how brands measure success against business KPIs.

• Outstanding organizational skills and attention to detail, with the capability to manage multiple clients and campaigns in a dynamic environment.

• A collaborative mindset, a growth-oriented attitude, and enthusiasm for contributing in a fast-paced, impactful setting.

🏝️ Benefits

• Access to a wide network of investors and advisors who can assist you and your team in achieving success.

• Mentorship from seasoned executives with extensive experience in adtech and media.

• Regular internal knowledge-sharing sessions.

• An educational budget to facilitate ongoing professional development and growth.

• Comprehensive medical, dental, and vision insurance.

• Paid time off.

• Parental leave.

• Wellness & Personal Development Stipend.

• Holiday break.

• Volunteer time off.

• Competitive salary.

• Stock options.

• 401k Retirement Plan.

• Remote-first work environment.

• Access to the New York office.

• Availability of WeWork spaces.