Senior Strategic Program Manager

This is a fully remote position, open to applicants in Missouri, +1 more state.

📋 Description

• Oversee and manage the implementation and transition processes for major contract clients.

• Directly handle contract management, focusing on growth strategies, profit and loss, customer service standards, and plans for revenue and margin expansion.

• Enhance the efficiency and effectiveness of contract procedures.

• Collaborate with Sales Functions to formulate bidding strategies for newly contracted and renewed business.

• Contribute to the Annual Operating Process and deliver regular business forecasts.

• Identify and execute process enhancements for both existing and new contracts.

• Lead by example, fostering an environment that encourages effective employee contributions.

• Assist in team development and career progression.

• Negotiate contract renewals with customers, employing Best Practice Terms & Conditions.

• Track sales, margins, costs, and inventory levels to achieve or surpass budget goals and maintain account profitability.

• Cultivate a partnership-oriented culture with contracted clients.

• Manage contracts throughout their entire lifecycle, coordinating with Planning and Procurement to ensure consistent parts supply.

• Establish key performance indicators for compliance with contracts and financial performance.

• Oversee, support, and mentor the team, including conducting performance evaluations, reviews, training, and mentoring.

• Travel to customer locations as required.

⛳️ Requirements

• Bachelor’s degree or 2-5 years of relevant experience and training, or a combination of education and experience that equates to this.

• Background may include sales, distribution, and inventory management.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Experience with Copilot or other AI tools to boost productivity.

• Willingness to travel as needed between customer locations.

• Strong commitment to Incora Values and a drive to exceed customer expectations.

🏝️ Benefits

• All employees are eligible for one of Incora’s incentive programs.

• 8 Paid Holidays plus 2 additional Floating Holidays for all Full-Time employees.

• Full-Time Exempt employees are included in Incora’s FlexTime policy.

• 80 hours of Exempt Sick time available.

• 2 weeks of paid parental leave.

• Access to a generous discount portal for Incora employees via Perkspot.

• Employer-funded Group Life Insurance at 1x salary.

• Short-term disability (STD) coverage.

• Long-term disability (LTD) coverage.

• 401K plan with company matching contributions.

• Support for career development.