Senior Specialist, Market Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of subscription, renewal, and billing management for Market Insights.

• Assess orders, quotes, and contracts for precision and coordinate accounts receivable follow-ups with the Finance department.

• Oversee the complete customer procurement process, which includes vendor registration, banking, tax, and payment setup.

• Independently verify any unusual payment instructions.

• Ensure the accuracy of CRM and Market Insights product accounts.

• Conduct audits on customer, prospect, and subscription records, managing user setup, permissions, and access.

• Provide reports on renewals, receivables, pipeline, and other operational KPIs.

• Execute and validate standard outputs of the Market Insights business.

• Assist in business development by identifying prospects, mapping contacts, and maintaining target lists.

• Act as the primary point of contact for customers and prospects regarding pricing, subscriptions, and data access.

• Resolve account-related issues.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations.

• Proven ability to independently manage intricate client or financial processes with high accuracy.

• Comfortable working with financial and commercial data, including percentages, prorations, discounts, variances, FX conversions, and reconciliations.

• Capability to read and interpret purchase orders, invoices, pricing schedules, and contracts.

• Proficiency in Excel, Outlook, Word, PowerPoint, and Slack.

• Experience with CRM or financial systems such as Salesforce, HubSpot, NetSuite, or Xero.

• Excellent written and verbal communication skills, strong organizational abilities, and adeptness at managing multiple priorities.

• Willingness to collaborate with AI tools like Claude, ChatGPT, or Gemini.

• Background in hospitality technology, hospitality, financial services, market research, SaaS, subscription businesses, or data products.

• Experience supporting hotel-industry research, benchmarking, or analytics.

• Familiarity with hotel performance metrics including revenue, profitability, occupancy, ADR, RevPAR, and GOPPAR.

• Proven history of utilizing AI tools to enhance work quality, speed, or scalability.

🏝️ Benefits

• Access to AI tools and equipment to enhance productivity daily.

• Opportunities for visibility and relationship-building across nearly every department in the business.

• Trusted ownership and autonomy to exercise judgment and identify issues.

• Recognized as the Best Place to Work in Hotel Tech (2025).

• A diverse and inclusive work environment that promotes equal opportunities.