Senior Specialist, Issue Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess risks and address issues, errors, and escalations through thorough investigation.

• Guide the development of short-, medium-, and long-term technology-driven processes and solutions.

• Manage and coordinate projects and processes to ensure the achievement of key milestones and service level agreements.

• Develop, execute, and oversee strategies aimed at reducing costs or enhancing outcomes.

• Collaborate with cross-functional teams to establish action plans and pursue continuous improvement objectives.

• Assist in data management, stewardship, and analysis to ensure compliant and efficient operations.

• Offer recommendations that promote financial accountability and quality assurance.

• Recognize and implement initiatives for process enhancement to optimize operational efficiency and meet performance goals.

• Adhere to relevant laws and regulations.

• Carry out additional responsibilities as required.

⛳️ Requirements

• Minimum of 1 year of professional experience in payer or provider operations, provider network management, healthcare operations, or a related sector.

• At least 1 year of experience leveraging data and metrics to foster improvements.

• A minimum of 1 year of experience in process enhancement and workflow design.

• Over 1 year of experience in developing and presenting information and recommendations to Senior Leadership.

🏝️ Benefits

• Comprehensive employee benefits.

• Unlimited vacation program.

• Annual performance bonuses.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursements.