Senior Solutions Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the implementation, operations, sales, and product teams in grasping customer business and technical requirements.

• Collaborate on sales strategies and deliver impactful solution presentations.

• Configure Trial Interactive enterprise software and solutions.

• Engage with operations throughout the implementation process.

• Design and document new configurations and solutions.

• Create and maintain User Requirements Specifications and Configuration Specifications.

• Serve as the product configuration and domain expert during sales processes.

• Showcase the product to potential and existing customers.

• Assist the sales team with software configurations for demonstrations.

• Address functional and technical aspects of RFIs, RFPs, and RFQs.

• Communicate customer and prospect business requirements to Operations and Product teams.

• Develop and script product and solution demonstrations.

• Promote the Trial Interactive vision through various demonstrations, webinars, seminars, conferences, and account-specific initiatives.

• Take part in SOW reviews and evaluate new business opportunities.

• Train and mentor junior team members.

• Create and uphold SOPs in line with QA and departmental standards.

• Perform other relevant tasks assigned by the manager or supervisor.

⛳️ Requirements

• Extensive knowledge of current technologies, tools, and techniques for data and system integration.

• A minimum of a bachelor’s degree or equivalent experience.

• At least 5 years of experience in solutions consulting, software product configuration, or a related field.

• A minimum of 5 years of experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management.

• Self-motivated individual with outstanding organizational and time management skills.

• Ability to gain a thorough understanding of customer needs and guide them to technical solutions.

• Basic understanding of SaaS and cloud-based technologies and business models.

• Proficient in computer skills, including the MS Office suite, particularly MS Excel.

• Willingness to engage in global business travel of up to 10%.

• Strong interpersonal communication skills, both internally and externally, especially with customers and the sales team.

• Familiarity with GxP and software validation processes and regulations.

• Experience with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0), and identity providers such as Okta.

• Prior software development experience in backend technologies such as Python, Java, C#, Node.js, or PHP is preferred but not essential.

• Basic shell scripting and regular expressions for automating manual tasks.

• Over 2 years of experience in B2B web applications, business-to-business, and mobile apps is an advantage.

🏝️ Benefits

• Flexible remote work arrangement.

• Full-time, permanent employment.

• Up to 10% global business travel.