Senior Solutions Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the implementation, operations, sales, and product teams throughout the customer journey.

• Grasp customer business and technical needs.

• Collaborate on sales strategies and present solution demonstrations.

• Configure Trial Interactive enterprise software and solutions.

• Engage with operations during the implementation cycle.

• Design and document new configurations and solutions for Trial Interactive software.

• Create and maintain User Requirements Specifications and Configuration Specifications.

• Serve as the product configuration and domain expert during sales cycles.

• Showcase products to potential and existing customers.

• Work with sales to configure software for demonstrations.

• Address functional and technical aspects of RFIs, RFPs, and RFQs.

• Communicate customer and prospect business requirements to Operations and Product teams.

• Develop and script product and solution demonstrations.

• Promote the Trial Interactive vision through demonstrations, webinars, seminars, conferences, and account-specific initiatives.

• Participate in SOW reviews and evaluate new business opportunities.

• Offer training and mentorship to junior team members.

• Create and maintain SOPs in alignment with QA and departmental guidelines.

• Complete other relevant tasks assigned by the manager or supervisor.

⛳️ Requirements

• Extensive knowledge of current technologies, tools, and techniques for data and system integration.

• A minimum of a bachelor’s degree or equivalent experience.

• At least 5 years of experience in solutions consulting, software product configuration, or a related field.

• A minimum of 5 years’ experience in life sciences, eTMF, clinical operations, regulatory affairs, quality assurance, or content management.

• Self-motivated with exceptional organizational and time management abilities.

• Capability to develop a deep understanding of a customer’s needs and guide them toward a technical solution.

• Fundamental knowledge of SaaS and cloud-based technologies and business models.

• Proficient computer skills, particularly with the MS Office suite, especially MS Excel.

• Willingness to undertake global business travel of up to 10%.

• Strong interpersonal communication skills, both internally and externally, especially with customers and sales teams.

• Familiarity with GxP and the software validation process and regulations.

• Experience with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0), and identity providers such as Okta.

• Previous software development experience in backend technologies like Python, Java, C#, Node.js, or PHP is preferred but not required.

• Basic experience with shell scripting and regular expressions.

• Over 2 years of experience with B2B web applications, business-to-business, and mobile apps is advantageous.

🏝️ Benefits

• Flexible remote work arrangement.

• Full-time, permanent employment status.

• Opportunity to train and mentor junior team members.

• Global travel opportunities of up to 10% for business purposes.