Senior Software Engineer II, Customer Experience

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Design and develop scalable services for transaction matching, the cellar pipeline, and offer ingestion.

• Take full ownership of features through Kard's Shape Up process, which includes discovery, pitch creation, implementation, testing, production rollout, and planning for launch/rollback.

• Engage in on-call duties, incident response, and IOC triage; lead efforts for root-cause resolutions.

• Enhance issuer/client-facing APIs and SDKs to ensure reliability, clarity, and facilitate self-service.

• Make informed technical decisions and collaborate with Product, Design, and Engineering teams to align with CX strategic objectives.

• Advance authentication, rate limiting, deployment, observability, error handling, and overall test coverage.

• Mentor fellow engineers and actively participate in design and architecture discussions.

• Streamline or phase out legacy and redundant services.

• Create documentation and playbooks for local development, deployment, and troubleshooting processes.

• Collaborate with Support, Design, Product, and partner-facing teams throughout Kard's Shape Up-based pitch cycle.

⛳️ Requirements

• Proficient programming abilities in Go and/or TypeScript, with a background in building scalable, secure, high-performance backend services.

• Extensive experience with distributed systems, event-driven architectures (SQS, Temporal), and both relational and document databases (Postgres and MongoDB).

• Skilled in AWS and Infrastructure-as-Code (Terraform), including Kubernetes/EKS and Lambda.

• Background in working on transaction-processing, matching, or ingestion pipelines where correctness and idempotency are crucial.

• Proven track record of leading a technical project from discovery to production rollout, including drafting clear specifications and fostering cross-team collaboration.

• Proficient in agentic software development utilizing AI tools such as Claude Code and Codex.

• Availability during U.S. core business hours and readiness to travel for company meetings.

🏝️ Benefits

• Flexible PTO policy requiring a minimum of one day off per quarter, totaling ten days a year, to support mental well-being.

• Recognition of 11 Federal Holidays, in addition to an extra day each for Black Friday and Christmas Eve (for U.S. employees only).

• Comprehensive Health, Dental, and Vision Insurance coverage.

• 401k with employer matching (for U.S. employees only).

• Reimbursement for coworking space and work-from-home setup expenses.

• Company-organized offsites for planning, team-building, and networking opportunities.

• A remote-first work environment that offers autonomy to shape the company's direction.