Senior Software Engineer – AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with end-users, IT teams, and key stakeholders to gather system requirements.

• Design, develop, and implement AI-driven applications and workflows on the ServiceNow platform.

• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.

• Oversee application development, encompassing design, coding, debugging, testing, troubleshooting, and system documentation.

• Create comprehensive programming and conduct application testing and debugging using contemporary programming languages and techniques.

• Develop custom or product-based solutions utilizing ServiceNow applications.

• Configure REST/SOAP web integrations between ServiceNow and other applications.

• Reflect impact assessment rules within service maps and confirm them with technical SMEs and stakeholders.

• Engage in user acceptance testing of maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents related to the scope of the role.

• Coordinate with the existing ServiceNow technical lead for map/event work to ensure consistent methodologies and shared patterns.

⛳️ Requirements

• A minimum of 3 years’ experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in at least two capabilities (e.g., ITSM, ITOM).

• Extensive experience with ServiceNow AI and automation features, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.

• Practical experience in implementing and optimizing Now Assist functionalities.

• Experience in integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations.

• Proficiency in Web Services Integration utilizing SOAP, REST, and bi-directional automated integrations.

• Familiarity with Data Extraction Technologies such as JDBC, ODBC, or ETL integrations.

• Demonstrated experience in implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• Experience in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and various scripting techniques.

• Ability to excel in strategic planning, resource allocation, production methods, and coordination of personnel and resources.

• Capacity to quickly adapt in a fast-paced environment.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or a related field.

• Commitment to ongoing education within the ServiceNow platform and beyond.

• Expected to achieve ServiceNow competency certifications and module accreditations.

• Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD.

🏝️ Benefits

• Official ServiceNow training.

• Support and guidance to help you get up to speed on projects.

• Opportunities to earn multiple ServiceNow certifications.

• A diverse and inclusive workplace.

• An equal opportunity workplace and affirmative action employer.

• Support for disability accommodations.