Senior Software Development Engineer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver technical assistance for enterprise applications and address both functional and technical challenges.

• Identify and resolve application incidents, which may include system errors, data discrepancies, and integration issues.

• Work in partnership with development, infrastructure, database, and vendor teams to implement fixes and solutions.

• Oversee and improve application monitoring dashboards, alerts, and health checks.

• Examine alert noise and engage in alert tuning activities.

• Conduct system health checks, validate environments, and review logs.

• Participate in on-call rotations if required.

• Contribute to the establishment of SLOs/SLIs and performance baselines.

• Assist with patching, upgrades, data cleanup, release planning, deployments, and post-deployment validation processes.

• Coordinate enhancements, bug fixes, and new releases across various teams.

• Develop and maintain knowledge articles, SOPs, troubleshooting guides, and runbooks.

• Offer training and best-practice advice to end-users and team members.

• Support compliance and audit procedures.

• Analyze support trends and user feedback to pinpoint areas for usability, performance, and reliability improvements.

• Suggest enhancements and spearhead optimization initiatives.

• Address internal and authorized external partner requests.

⛳️ Requirements

• 3–5 years of experience in application support, technical support, or a related IT role.

• Strong problem-solving and decision-making capabilities.

• Proficient verbal and written communication skills.

• Ability to collaborate effectively with both technical and non-technical teams.

• Self-motivated, organized, and capable of managing multiple priorities.

• Detail-oriented with a keen focus on accuracy and quality.

• Experience with ServiceNow or similar ITSM platforms.

• Familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, Azure Monitor, and CloudWatch.

• Basic knowledge of SRE principles, including incident management, alerting, SLIs/SLOs, and observability.

• Proficient in SQL, log analysis, or scripting languages such as PowerShell and Python.

• Bachelor’s degree preferred, or equivalent technical training or relevant professional experience.

• ITIL 4 Foundation certification preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base pay.